Job summary
Job post source
This job is directly from McLaren Health Care
Job overview
The Medicare Customer Service Representative role at McLaren Health Care involves supporting Medicare members by providing service and assistance to improve their healthcare experience.
Responsibilities and impact
The representative will handle daily member calls, direct members to appropriate services, educate them, solve problems, and assist providers with eligibility, benefits, and claims issues.
Experience and skills
Requires a high school diploma and at least one year of customer service experience; preferred qualifications include healthcare office or call center experience and knowledge of managed care functions.
Work environment and culture
McLaren Health Care fosters a high-performance, open, cooperative, and dynamic environment valuing employee leadership and quality service.
Company information
McLaren Health Care is a healthcare organization with subsidiaries McLaren Health Plan in Michigan and MDwise, Inc. in Indiana, focusing on health insurance programs and member care.
Job location and travel
This is a fully remote, full-time position with scheduled hours from 12:30 PM to 9:00 PM, no weekend or on-call requirements.
Unique job features
The position uniquely supports Medicare members and offers remote work flexibility.
Company overview
McLaren Health Care is a Michigan-based integrated health system that provides a wide range of healthcare services, including hospitals, ambulatory surgery centers, imaging centers, and home health care. They generate revenue through patient services, insurance plans, and partnerships with other healthcare providers. Founded in 1914, McLaren has grown significantly, acquiring several hospitals and expanding its services to meet the needs of the communities it serves. The company is known for its commitment to quality care and innovation in medical practices.
How to land this job
Position your resume to emphasize your customer service experience, especially any roles involving direct member or patient interaction, highlighting your communication and problem-solving skills relevant to Medicare populations.
Highlight familiarity with healthcare environments, particularly any exposure to HMO, PPO, TPA, PHO, or Managed Care functions, as these are preferred and will set you apart.
Apply through multiple channels including McLaren Health Care's corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in the Medicare or customer service divisions at McLaren Health Care on LinkedIn; use ice breakers like commenting on recent company initiatives in Medicare services or asking about their experience working remotely to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Medicare customer service,' 'member education,' 'problem solving,' 'authorization of services,' and 'healthcare customer service experience' to ensure your resume passes initial screening filters.
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