Job summary
Job post source
This job is directly from Tufts Medicine
Job overview
The Call Center Rep at Tufts Medicine serves as a key communicator, ensuring superior customer service and facilitating the flow of information between patients and hospital services.
Responsibilities and impact
The role involves answering and dispatching calls, providing excellent customer service, handling inquiries, recording messages, and coordinating with hospital staff to resolve issues.
Compensation and benefits
The position offers competitive salaries starting day one, a 403(b) retirement plan with company match, tuition reimbursement, guaranteed hours, and set schedules.
Experience and skills
Candidates need a high school diploma or equivalent and at least one year of customer service or call center experience.
Work environment and culture
Tufts Medicine values diversity, inclusion, and equal opportunity, offering a supportive environment with accommodations for disabilities.
Company information
Tufts Medicine is a leading integrated health system in Massachusetts, combining academic and community healthcare across multiple hospitals and care networks.
Job location and travel
The job is located at Tufts Medical Center in the Service Response Department with variable shifts including weekends.
Company overview
Tufts Medicine is a healthcare organization based in Massachusetts, providing comprehensive medical services through its network of hospitals, clinics, and specialized care centers. They generate revenue through patient services, medical procedures, and partnerships with insurance companies. The organization has a rich history, including its affiliation with Tufts University School of Medicine, which enhances its research and educational capabilities. Notably, Tufts Medicine is known for its commitment to innovative healthcare solutions and community-focused care.
How to land this job
Tailor your resume to highlight your customer service experience, emphasizing your ability to handle calls professionally and efficiently in a fast-paced call center environment at Tufts Medicine.
Showcase your strong communication skills and your experience managing patient or client data accurately, as these are critical for supporting uninterrupted information flow and positive patient experiences.
Apply through multiple platforms including Tufts Medicine's official careers page, LinkedIn, and other job boards to maximize your chances of being noticed for the Call Center Rep role.
Connect with current employees in the Service Response Department or related divisions on LinkedIn; start your message by complimenting the hospital's commitment to superior customer service or asking about their experience working variable shifts.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'call center,' 'data collection,' 'patient interaction,' and 'problem solving' to ensure your application passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, discover the best places to apply, and identify relevant LinkedIn contacts, enabling you to focus on preparing for interviews and networking effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.