Job summary
Job post source
This job is directly from American Airlines
Job overview
The Associate Technician, IT Services at American Airlines supports end-user computing by maintaining and troubleshooting desktop and laptop systems, contributing to IT projects and enhancing user experience.
Responsibilities and impact
The role involves configuring, installing, and maintaining desktop software and hardware, resolving IT issues, providing user training, supporting remote access, documenting incidents, and collaborating on infrastructure problems while working various shifts and travel as needed.
Compensation and benefits
The job offers travel perks with access to global flights, health benefits from day one including dental and vision, wellness programs, a 401(k) plan with employer contributions after one year, and additional benefits like employee assistance and discounts on travel and insurance.
Experience and skills
Candidates need an Associate or Bachelor degree in Computer Science or related field or equivalent experience, with 3 years of hands-on IT support experience in Windows/TCPIP environments; A+ certification and airline IT infrastructure experience are preferred.
Career development
The company promotes career growth through skill development, diverse work experiences, and inclusion in various Employee Business Resource Groups supporting professional and personal growth.
Work environment and culture
American Airlines values inclusion and diversity, fostering an inclusive work environment with Employee Business Resource Groups and a culture that supports team members reaching their full potential.
Company information
American Airlines is the largest airline in the world, offering extensive global flight networks and a commitment to employee growth and customer service excellence.
Team overview
The position is part of the Information Technology Team within the IT Division, working collaboratively to support the company's technology needs.
Unique job features
The job features unique travel perks, comprehensive health and wellness benefits, and opportunities to work in a dynamic, global airline environment.
Company overview
American Airlines is a major U.S. airline headquartered in Fort Worth, Texas, and is one of the largest airlines in the world by fleet size and revenue. The company operates an extensive network of domestic and international flights, serving over 350 destinations in more than 50 countries. American Airlines generates revenue primarily through passenger ticket sales, cargo services, and ancillary fees such as baggage and seat selection. Founded in 1930, the airline has a rich history, including its role in the development of the modern airline industry and its mergers with other carriers like US Airways in 2013.
How to land this job
Tailor your resume to highlight hands-on experience with Windows-based desktop support, including software/hardware installation, upgrades, and troubleshooting, as these are core responsibilities for the Associate Technician role at American Airlines.
Emphasize familiarity with VPN connectivity, ticketing systems, and remote support tools, plus your ability to manage end-to-end problem resolution and user training, reflecting key job duties.
Apply through multiple channels such as American Airlines’ corporate careers site and LinkedIn to maximize your application’s visibility and improve your chances of being noticed.
Connect with IT Services division employees at American Airlines on LinkedIn to gain insights and express genuine interest. Use ice breakers like commenting on recent IT projects at American Airlines or asking about their experience supporting a global workforce.
Optimize your resume for ATS by incorporating keywords like 'desktop support,' 'Windows 7,' 'VPN troubleshooting,' 'ticketing systems,' and 'remote diagnostics' drawn directly from the job description to pass automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored resume submissions, multi-channel applications, and LinkedIn networking outreach, freeing you to focus on interview preparation and skill enhancement.
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