Job summary
Job post source
This job is directly from FF Inc
Job overview
The Customer Service Associate role at FF Inc focuses on assisting customers by addressing their needs and solving problems efficiently to maintain customer satisfaction.
Responsibilities and impact
The role involves communicating with customers via phone, email, or chat, troubleshooting issues, tracking orders, logging feedback, and maintaining a calm and friendly demeanor in all interactions.
Compensation and benefits
The position offers competitive hourly pay plus performance bonuses, flexible work shifts including evenings and weekends, a supportive team environment, and a casual dress code.
Experience and skills
Candidates need excellent verbal and written communication skills, basic computer proficiency, and a high school diploma or GED; customer service experience is preferred but not required as training is provided.
Career development
The job provides real opportunities for career growth within a supportive team environment.
Work environment and culture
FF Inc promotes a positive, drama-free workplace with a casual dress code and supportive team culture.
Company overview
FF Inc, also known as Faraday Future, is an American electric vehicle manufacturer headquartered in Los Angeles, California, focused on developing intelligent, connected, and high-performance electric vehicles for global markets. The company generates revenue through the design, production, and sale of luxury electric vehicles, with its flagship model being the FF 91, targeting premium consumers and leveraging advanced technology and connectivity features. Founded in 2014 by Jia Yueting, FF Inc has experienced notable financial challenges, leadership changes, and strategic partnerships, including collaborations with suppliers and investors to support its ambitious growth. The company positions itself as a competitor to established EV brands like Tesla and Lucid, emphasizing innovation in mobility and user experience. Candidates should be aware of FF Inc's dynamic environment, ongoing efforts to scale production, and its vision of reshaping the future of transportation through cutting-edge technology.
How to land this job
Tailor your resume to highlight your strong communication skills and ability to maintain composure under pressure, as these are key for the Customer Service Associate role at FF Inc.
Emphasize your problem-solving abilities, customer interaction experience, and proficiency with basic computer tools like email and chat platforms to align with the job requirements.
Apply through multiple channels including FF Inc’s corporate career site and LinkedIn to maximize your application visibility for this role.
Connect with current employees in FF Inc’s customer service division on LinkedIn; use ice breakers such as asking about their experience with the training program or how they handle challenging customer interactions.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'communication skills,' 'problem-solving,' and 'computer proficiency' to ensure your resume passes initial screenings.
Utilize Jennie Johnson’s Power Apply feature to automate application submissions, tailor your resume for each posting, and identify relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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