Job summary
Job post source
This job is directly from Moody's Corporation
Job overview
The Client Service Associate role at Moody's involves providing exceptional client service, supporting product issues resolution, and contributing to customer satisfaction and retention.
Responsibilities and impact
The role requires communicating professionally with clients, troubleshooting and escalating product issues, documenting interactions, following up on resolutions, collaborating with internal teams, supporting new product launches, and identifying sales opportunities.
Compensation and benefits
The position offers a base salary range of $45,900 to $66,600 depending on experience and location, incentive compensation, and a comprehensive benefits package including medical, dental, vision, parental leave, paid time off, 401(k) with contributions, insurance, stock purchase plan, and tuition reimbursement.
Experience and skills
Candidates should have strong customer orientation, communication, and critical thinking skills, with preferred experience in customer service, financial industry exposure, remote work, CRM usage, and basic finance or commercial real estate knowledge. A bachelor's degree in Finance, Business, Economics, or related fields is required.
Work environment and culture
Moody's promotes an inclusive environment valuing diversity, curiosity, integrity, and collaboration, fostering a supportive and dynamic work atmosphere focused on customer-centric solutions.
Company information
Moody's Corporation is a leading firm focused on risk assessment and financial solutions, emphasizing innovation and inclusivity in its business approach.
Team overview
The team focuses on client service excellence, retention, and satisfaction, working collaboratively across departments to enhance customer experience and business outcomes.
Job location and travel
This is a remote position based in the United States.
Unique job features
The role offers opportunities to engage with new product launches, contribute to business initiatives, and work in a fully remote setting with a strong emphasis on customer service and collaboration.
Company overview
Moody's Corporation is a global integrated risk assessment firm that provides credit ratings, research, tools, and analysis for financial markets. They generate revenue through their Moody's Investors Service, which offers credit ratings and research covering debt instruments and securities, and Moody's Analytics, which provides software, advisory services, and research for risk management. Founded in 1909, Moody's has a long history of influencing financial markets and is known for its role in assessing creditworthiness, which is crucial for investors and financial institutions worldwide.
How to land this job
Tailor your resume to highlight strong customer service skills, communication abilities, and experience with troubleshooting and client issue resolution, as these are key for the Client Service Associate role at Moody's Corporation.
Emphasize any exposure to financial services, CRM tools like Salesforce, and remote work experience to align with the preferred qualifications in the job description.
Apply through multiple channels including Moody's official careers page and LinkedIn to maximize your application visibility and ensure you reach the right hiring teams.
Connect with current Moody's employees in the Sales & Marketing or Customer Service divisions on LinkedIn; use ice breakers like commenting on Moody's recent initiatives or asking about their experience with client engagement strategies.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'client communication,' 'issue resolution,' 'Salesforce,' and 'financial services,' ensuring your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify relevant LinkedIn contacts, saving you time and increasing your chances of landing the role.
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