Job summary
Job post source
This job is directly from Vista Host Hotels Management & Development
Job overview
The Guest Service Representative at Holiday Inn Express Moab is responsible for guest interactions at the front desk, ensuring a positive experience for guests during their stay.
Responsibilities and impact
Daily responsibilities include providing exceptional customer service, managing guest complaints, processing payments, and ensuring compliance with hotel policies and procedures.
Compensation and benefits
The position offers competitive hourly pay, performance-based incentives, health/vision/dental insurance, 401k, and employee discounts.
Experience and skills
Candidates should have customer service experience in hospitality, proficiency in front desk operations, strong communication skills, and the ability to manage tasks independently.
Career development
There are opportunities for growth within Vista Host’s expanding portfolio.
Work environment and culture
The work environment emphasizes customer service, teamwork, and maintaining a positive attitude in a fast-paced setting.
Company information
Vista Host Hotels Management & Development manages Holiday Inn Express Moab, which features over 100 rooms and is located near Arches National Park, catering to adventure seekers.
Team overview
The team consists of front desk staff who collaborate to ensure guest satisfaction and smooth operations.
Job location and travel
The position is located at Holiday Inn Express Moab, near Arches National Park, providing a scenic and engaging work environment.
Application process
Interested candidates should apply by submitting their resume and cover letter, following any specific application instructions provided by the company.
Unique job features
The role offers unique opportunities to engage with guests and create memorable experiences, alongside performance-based incentives.
Company overview
Vista Host Hotels Management & Development specializes in the management and development of hotel properties across the United States. They generate revenue through hotel operations, including room bookings, event hosting, and various hospitality services. Founded in 1977, Vista Host has a long history of partnering with major hotel brands like Hilton, Marriott, and IHG, focusing on delivering exceptional guest experiences and operational excellence. Their commitment to quality and strategic growth has established them as a reputable player in the hospitality industry.
How to land this job
Tailor your resume to emphasize your customer service experience in hospitality, highlighting your ability to engage with guests and create positive experiences, as these are key elements for the Guest Service Representative role at Vista Host Hotels Management & Development.
Showcase your strong communication skills and adaptability, as the job requires handling multiple tasks in a fast-paced environment while maintaining a friendly demeanor.
Apply for the position through various platforms, including Vista Host's corporate site and LinkedIn, to maximize your visibility and chances of being noticed by hiring managers.
Network on LinkedIn by connecting with individuals in the guest services division at Vista Host, using ice breakers like asking about their experiences at the hotel or expressing interest in the company culture.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'customer service,' 'front desk operations,' and 'guest relations,' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus more on preparing for interviews and less on administrative tasks.
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