Job summary
Job post source
This job is directly from Life Flight Network
Job overview
The Communications Specialist at Life Flight Network plays a crucial role in coordinating emergency service requests and ensuring exemplary customer service, contributing to the organization's mission of safety and excellence.
Responsibilities and impact
Daily responsibilities include receiving and prioritizing emergency calls, coordinating service requests, maintaining accurate records, and utilizing communication equipment effectively to support the EMS community.
Compensation and benefits
Life Flight Network offers competitive compensation above industry standards, with 100% coverage for medical, dental, vision, life insurance, and disability, along with a 401k plan, paid time off, and various employee benefits.
Experience and skills
Candidates should have strong customer service skills, a high school diploma, and preferably two years of experience in emergency dispatch, along with knowledge of medical terminology and proficiency in multi-line phone systems.
Career development
Opportunities for professional growth include participation in training programs, educational assistance, and involvement in departmental activities to enhance skills and career advancement.
Work environment and culture
Life Flight Network fosters a collaborative and high-energy work environment that emphasizes compassion, service, and community impact, with a focus on maintaining a professional image.
Company information
Life Flight Network is a leading not-for-profit air ambulance organization known for its commitment to safety, innovation, and community service, continuously striving to improve emergency medical transport services.
Team overview
The Communications Specialist will join a dedicated team of professionals in a fast-paced environment, working closely with medical staff, dispatchers, and emergency services to ensure effective communication and service delivery.
Job location and travel
The position is based in a communication center that supports air and ground ambulance services across Oregon, Washington, and Idaho, with a focus on maintaining a professional and organized work area.
Application process
Candidates are required to submit their applications along with relevant documentation, and they will be subject to drug screening and background investigations as part of the hiring process.
Unique job features
Unique aspects of the role include the opportunity to work in a dog-friendly environment, participation in community service initiatives, and access to various employee recognition programs.
Company overview
Life Flight Network is an air and ground critical care transport service providing emergency medical services across the Pacific Northwest and Intermountain West regions of the United States. They operate a fleet of helicopters, fixed-wing aircraft, and ground ambulances to transport critically ill or injured patients to specialized medical facilities. Established in 1978, Life Flight Network has grown to become one of the largest not-for-profit air ambulance organizations in the country, partnering with hospitals and healthcare systems to ensure rapid response and high-quality care. Their revenue is primarily generated through service contracts with hospitals, insurance reimbursements, and membership programs.
How to land this job
Tailor your resume to highlight your strong customer service skills, experience in emergency dispatch, and knowledge of medical terminology, as these are crucial for the Communications Specialist role at Life Flight Network.
Emphasize your ability to communicate succinctly and professionally, especially in high-pressure situations, and showcase any previous experience with multi-line phone systems and two-way radios.
Apply through multiple platforms, including Life Flight Network's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the communications or dispatch division at Life Flight Network on LinkedIn, and consider ice breakers such as asking about their experiences with the organization or expressing your enthusiasm for their mission.
Optimize your resume for ATS by incorporating specific keywords from the job description, such as 'emergency dispatch,' 'customer service,' and 'communication equipment,' ensuring your application stands out during initial screenings.
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