Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Customer Service Rep / Receptionist role at Capitol Orthodontics involves providing remote support to enhance patient care and ensure smooth client interactions in a flexible virtual environment.
Responsibilities and impact
The role includes responding to customer inquiries, troubleshooting issues, managing records, scheduling appointments, supporting administrative tasks, and for experienced candidates, optimizing workflows and mentoring others.
Compensation and benefits
The position offers a salary range of USD 45K - 85K per year plus bonuses up to 150% of base pay, health insurance, PTO, retirement plans, flexible work arrangements, parental leave, professional development, life and disability insurance, EAPs, wellness programs, performance bonuses, employee discounts, and an inclusive work environment.
Experience and skills
Candidates should have at least 2 years of customer service experience and proficiency with CRM and ticketing software like Zendesk and Freshdesk; excellent communication skills and tech-savviness are essential, with training provided for entry-level applicants.
Career development
The job provides opportunities for professional growth through training, certification, mentoring roles, and skill development in a supportive remote work setting.
Work environment and culture
The company promotes an inclusive, safe, and supportive remote work environment with flexible hours and comprehensive training.
Company information
Capitol Orthodontics is dedicated to advanced orthodontic care focused on personalized treatment to improve patient confidence and well-being.
Job location and travel
The position is fully remote within the United States, offering flexible working hours.
Unique job features
This remote role offers flexibility, comprehensive training, and the chance to grow professionally while supporting patient care in a virtual setting.
Company overview
Emma of Torre.ai appears to be a company involved in project design and technical leadership, with job postings for roles such as Project Design Lead and Technical Director, indicating a focus on engineering, management, and strategy. The company is based in Torrance, California, and offers full-time positions, suggesting a stable organizational structure. While specific details about their products or services are not provided, the emphasis on design and technical direction implies involvement in technology-driven projects or solutions. The company likely generates revenue through project-based work or consulting in engineering and design fields. There is no significant historical information or notable events mentioned in the available data.
How to land this job
Position your resume to showcase your proficiency with Zendesk, Freshdesk, and CRM systems, as these are key tools highlighted in the job description for Emma of Torre.ai's Customer Service Rep / Receptionist role.
Emphasize your 2+ years of remote customer service experience, strong communication skills, and ability to manage multiple tasks efficiently, aligning with the responsibilities and qualifications mentioned.
Apply through multiple channels including Emma of Torre.ai’s corporate website, job boards, and LinkedIn to maximize your application visibility for this remote position.
Connect with current employees or team members in the customer service or remote operations division at Emma of Torre.ai on LinkedIn; use ice breakers like complimenting their remote work culture or asking about their experience with the training and support provided.
Optimize your resume for ATS by incorporating exact keywords from the job description such as 'remote customer support,' 'Zendesk,' 'Freshdesk,' 'CRM,' 'appointment scheduling,' and 'technical troubleshooting' to pass initial screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts to network with, enabling you to focus your time on preparing for interviews and skill development.
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