Job summary
Job post source
This job is directly from Red River
Job overview
The Systems Support Engineer I role involves providing technical support at the Red River Service Desk, focusing on improving user experiences and maintaining uptime through effective problem resolution.
Responsibilities and impact
Daily responsibilities include managing support tickets, resolving client issues via phone, utilizing ITIL practices, and troubleshooting operating systems and network components.
Compensation and benefits
Red River offers a competitive salary and excellent benefits, including health insurance and retirement plans, as detailed in their benefits document.
Experience and skills
Candidates should have at least 1 year of IT experience, particularly in Windows administration and Active Directory management, with preferred certifications like CompTIA A+ or Microsoft MCSA.
Career development
Opportunities for professional growth include potential career advancement within the organization and learning new technologies.
Work environment and culture
Red River promotes a collaborative and ethical work environment, emphasizing integrity, creativity, and continuous improvement.
Company information
Red River has over 20 years of experience in technology integration, focusing on security, networking, and cloud solutions, serving both business and government sectors.
Team overview
The team dynamics involve collaboration among engineers to enhance customer service and technical support efficiency.
Job location and travel
This position is based at Red River's HQ in Chantilly, VA, with potential remote work options.
Application process
Interested candidates should submit their resume and cover letter through the specified application process.
Unique job features
This role distinguishes itself through its focus on customer service and the opportunity to work with various technologies and ITIL best practices.
Company overview
Red River is a technology transformation company that provides IT solutions and services to government, healthcare, and commercial sectors. They specialize in cloud computing, cybersecurity, data analytics, and managed services, generating revenue through consulting, implementation, and ongoing support contracts. Founded in 1995, Red River has a history of strategic acquisitions to expand its capabilities and market reach, positioning itself as a trusted partner for complex IT projects.
How to land this job
Position your resume to showcase your technical support experience, particularly in managing Windows and Mac OS environments, as this aligns closely with the Systems Support Engineer I role at Red River.
Emphasize your familiarity with ITIL best practices, as well as your experience in troubleshooting Remote Desktop Services and VPN issues, which are key components of the job description.
Apply through multiple platforms such as Red River's corporate site and LinkedIn to broaden your visibility and access to the job opportunity.
Connect with individuals working in the IT support division at Red River on LinkedIn, and consider ice breakers like asking about their favorite technology to work with or their experience with customer service challenges in the role.
Optimize your resume for ATS by integrating keywords from the job description such as 'technical support,' 'troubleshooting,' 'Active Directory,' and 'Office 365 Administration' to enhance your chances of passing initial screenings.
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