City of Colorado Springs

Administrative Assistant I (Customer Service Representative)

COLORADO SPRINGS, COPosted a month ago

Job summary

  • Job post source

    This job is directly from City of Colorado Springs

  • Job overview

    The Administrative Assistant I role supports the Transit Services Division by performing customer service and clerical tasks to ensure smooth transit operations and public assistance.

  • Responsibilities and impact

    The role involves providing information to the public about transit services, entering data on complaints and inquiries, managing lost and found items, processing ticket sales, reporting issues, preparing reports, coordinating with internal staff, and handling cash collections.

  • Compensation and benefits

    The position offers an hourly salary range of $19.98 to $23.99, paid time off, medical, dental, and vision insurance, PERA retirement, employee medical clinic, wellness programs, life insurance, disability coverage, and flexible spending accounts.

  • Experience and skills

    Candidates should have proficiency in Microsoft Office, strong communication and organizational skills, experience with inbound call-taking, knowledge of office technology, proper English usage, relevant laws and cash handling procedures.

  • Career development

    There is room for growth within the City of Colorado Springs, with salary progression based on experience and education.

  • Work environment and culture

    The job is in-person at the Transit Division with a professional environment emphasizing courtesy, professionalism, and promptness in public interaction.

  • Company information

    The City of Colorado Springs operates the Transit Services Division, funded by a Federal Transit Administration grant, providing fixed route and paratransit bus services.

  • Team overview

    The position reports to the Transit Division Customer Service facility and may move to the Downtown Transit Terminal, working with dispatchers, supervisors, and contractors.

  • Job location and travel

    The job is located at 1070 Transit Drive, Colorado Springs, CO 80903, with a Monday to Friday schedule from 8:00 AM to 5:00 PM, no remote work option.

  • Unique job features

    This is a special at-will position funded annually by an FTA grant, emphasizing public transit customer service and operational support.

Company overview

The City of Colorado Springs is a municipal government entity responsible for managing and overseeing the operations and services within Colorado Springs, Colorado. It generates revenue primarily through taxes, fees, and grants, which fund public services such as public safety, transportation, parks and recreation, and utilities. Established in 1871, the city has a rich history, including its development as a health resort and its growth into a vibrant community. The city government is committed to maintaining infrastructure, promoting economic development, and enhancing the quality of life for its residents.

How to land this job

  • Position your resume to highlight customer service experience, clerical skills, and familiarity with transit or public service environments, aligning with the Administrative Assistant I role at City of Colorado Springs.

  • Emphasize proficiency with Microsoft Office Suite, especially Word and Excel, cash handling experience, and your ability to manage inquiries, complaints, and operational coordination.

  • Apply through the City of Colorado Springs official careers page and LinkedIn to maximize your application visibility for this in-person role in the Transit Services Division.

  • Connect with current employees in the Public Works or Transit Services Division on LinkedIn, using ice breakers like commenting on recent City transit initiatives or asking about their experience working in customer service at the City.

  • Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'cash handling,' 'Microsoft Office,' 'data entry,' and 'transit operations' to pass initial screening.

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