Job summary
Job overview
This Ecommerce Customer Service Representative role at Karen Kane involves assisting customers with online orders and ensuring a high level of customer satisfaction.
Responsibilities and impact
Daily responsibilities include responding to customer inquiries, helping customers place orders, communicating issues, maintaining product knowledge, and collaborating with the Ecommerce team.
Compensation and benefits
Benefits include a 401k plan with partial company match, comprehensive healthcare, clothing discounts, and access to wellness programs and discounts on local attractions.
Experience and skills
Candidates should have a high school diploma, experience with ecommerce platforms, bilingual skills in English and Spanish, and proficiency in Microsoft Office.
Company information
Karen Kane is a clothing company focused on providing quality apparel and customer service, with a commitment to client satisfaction.
Job location and travel
This position is on-site in Los Angeles, CA.
Unique job features
This role offers unique perks such as discounts on theme parks and local attractions, as well as participation in company fitness challenges.
Company overview
Karen Kane is a renowned American fashion brand specializing in women's apparel, known for its commitment to quality, comfort, and timeless style. Founded in 1979 by Karen and Lonnie Kane, the company has grown to become a staple in the fashion industry, offering a wide range of clothing including dresses, tops, and outerwear. The brand generates revenue through retail sales in department stores, boutiques, and online platforms. Notably, Karen Kane emphasizes sustainable practices and domestic manufacturing, with many of its products made in the USA.
How to land this job
Tailor your resume to emphasize your excellent communication and problem-solving skills, as these are essential for the Ecommerce Customer Service Representative role at Karen Kane.
Highlight your experience with ecommerce platforms like Gorgias, AirCall, and Shopify, as well as your bilingual abilities in English and Spanish, to stand out as a candidate.
Apply through multiple channels, including Karen Kane's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with individuals in the customer service or ecommerce division at Karen Kane on LinkedIn, and consider ice breakers such as asking about their experience with the company or their favorite product from the line.
Optimize your resume for ATS systems by including relevant keywords from the job description, such as 'customer service,' 'ecommerce,' and 'problem-solving,' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored for the role.
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