First Citizens Bank

Bank Sales & Service Representative (Universal Banker)

ROSEVILLE, CAPosted 18 days ago

Job summary

  • Job post source

    This job is directly from First Citizens Bank

  • Job overview

    The Bank Sales & Service Representative (Universal Banker) at First Citizens Bank is responsible for processing customer transactions and supporting sales efforts to enhance customer banking experiences.

  • Responsibilities and impact

    The role involves engaging customers to understand their banking needs, processing transactions, assisting with account services, educating customers on bank services and digital tools, and referring customers to appropriate specialists.

  • Compensation and benefits

    The position offers a base pay ranging from $17.96 to $27.00 per hour depending on skills and experience, with potential variable incentives, bonuses, and a comprehensive benefits program.

  • Experience and skills

    Candidates need a High School Diploma or GED with at least 6 months of customer service and cash handling experience; sales and banking experience are preferred, along with financial literacy and knowledge of retail banking products.

  • Work environment and culture

    The company values community impact, professionalism, empathy, teamwork, adaptability, and flexibility in its employees.

  • Company information

    First Citizens Bank focuses on community involvement and provides banking services with a commitment to associate rewards and benefits.

Company overview

First Citizens Bank is a financial institution that provides a range of banking services including personal banking, business banking, and wealth management. They generate revenue through interest on loans, fees for services, and investment income. Founded in 1898, the bank has a long history of stability and growth, and it has expanded significantly through strategic acquisitions, including the recent acquisition of CIT Group in 2022, enhancing its commercial banking capabilities.

How to land this job

  • Position your resume to highlight your customer service experience, cash handling skills, and your ability to engage customers proactively, as these are key for the Bank Sales & Service Representative role at First Citizens Bank.

  • Emphasize your communication skills, adaptability to new technology, teamwork, and sales support capabilities, including your experience identifying client needs and referring them appropriately.

  • Apply through multiple channels such as First Citizens Bank's corporate careers site and LinkedIn to maximize your application visibility for this position.

  • Connect with current employees in the retail banking or branch services division on LinkedIn; use ice breakers like asking about their experience with customer engagement or how they leverage digital banking tools in their role.

  • Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'cash handling,' 'sales support,' 'financial literacy,' and 'digital banking capabilities' to ensure it passes initial screenings.

  • Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, saving you valuable time and increasing your chances at First Citizens Bank.

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