Job summary
Job post source
This job is directly from TTEC
Job overview
The Customer Service and Sales Representative role at TTEC involves remote work focused on customer service and sales in healthcare insurance, with training and licensing provided to become a Licensed Healthcare Insurance Agent.
Responsibilities and impact
The role includes assisting customers with insurance coverage, providing full lifecycle customer service and sales, responding to inquiries compassionately, and identifying opportunities to upgrade products or services.
Compensation and benefits
The position offers a base wage of $16/hr during training, increased pay after licensing, performance bonuses, paid licensing courses and exam fees, and a benefits package including PTO, tuition reimbursement, and health incentives.
Experience and skills
Candidates need at least six months of sales experience, strong customer service skills, high school diploma or equivalent, computer proficiency for remote work, and the ability to pass a state insurance licensing exam.
Career development
TTEC supports career growth with paid training, ongoing coaching, thousands of free courses, and a supportive community to help employees advance professionally.
Work environment and culture
TTEC promotes an inclusive, diverse, and community-minded culture valuing empathy, authenticity, and lifelong learning in a remote work environment.
Company information
TTEC is a global customer experience company founded in 1982, providing customer service solutions for leading brands through multiple communication channels.
Team overview
The candidate will report to a Team Lead and be part of a global, dynamic team focused on delivering exceptional customer experiences.
Job location and travel
This is a remote position available to residents of specific US states with required high-speed internet.
Unique job features
The job includes unique features like paid licensing training, exam fee coverage, and a clear path to becoming a licensed insurance agent while working remotely.
Company overview
TTEC, formerly known as TeleTech Holdings, Inc., is a global customer experience technology and services company. They specialize in designing, implementing, and managing customer experience solutions for businesses across various industries. TTEC generates revenue through a combination of consulting, technology solutions, and customer care outsourcing services. Founded in 1982, the company has a significant history of innovation in customer engagement and digital transformation, making it a leader in the customer experience management sector.
How to land this job
Tailor your resume to highlight your sales experience, customer service skills, and ability to learn quickly, especially focusing on your aptitude for becoming a licensed insurance agent and your self-discipline to study and pass exams.
Emphasize your strong computer navigation skills, high-speed internet access, and experience working remotely, as these are crucial for this 100% remote role.
Apply through multiple platforms including the TTEC corporate careers site and LinkedIn to maximize your chances and visibility for this position.
Connect with current TTEC employees in the customer service or healthcare insurance divisions on LinkedIn; start conversations by complimenting their role at TTEC or asking about their experience transitioning into a licensed insurance agent role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'sales experience,' 'licensed insurance agent,' 'HIPAA compliance,' and 'remote work,' ensuring your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and career development.
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