Job summary
Job post source
This job is directly from Federal Express Corporation
Job overview
The Retail Customer Service Associate at FedEx Office delivers positive customer experiences by providing expert advice on printing, shipping, and signage services, playing a key role in store operations and customer satisfaction.
Responsibilities and impact
The role involves assisting customers with orders, operating printing and shipping equipment, managing store supplies and production, resolving customer issues, handling financial transactions, and maintaining store cleanliness and safety.
Compensation and benefits
The position offers a pay range of $16.00 to $18.80 per hour, with eligibility for additional pay, bonuses, health, vision, and dental insurance, retirement plans, and tuition reimbursement.
Experience and skills
Candidates need a high school diploma or equivalent, at least 6 months of specialized experience, excellent communication skills, and physical ability to stand, lift 55 pounds, and work in a fast-paced environment; preferred qualifications are not specified.
Career development
Opportunities include improving knowledge and skills within the retail store and supporting quality initiatives, suggesting potential for growth in customer service and operational roles.
Work environment and culture
FedEx Office promotes a quality-driven management culture focused on customer experience, business excellence, and inclusivity, supporting diversity and equal opportunity employment.
Company information
Federal Express Corporation is a global logistics and delivery services company known for its shipping, printing, and office services through FedEx Office locations.
Team overview
The associate works within a retail store team, assisting supervisors and team members, and may help train new staff, contributing to a collaborative environment.
Job location and travel
The job requires regular attendance at a physical FedEx Office retail location, with established business hours and a fast-paced retail environment.
Application process
Applicants should submit their application as per FedEx Office's standard procedures and may request reasonable accommodations if needed by contacting HR.Recruiting@fedex.com.
Unique job features
The job features responsibilities across customer service, equipment operation, financial handling, and quality management, with a focus on consultative selling and maintaining confidentiality of customer data.
Company overview
Federal Express Corporation, commonly known as FedEx, is a global courier delivery services company headquartered in Memphis, Tennessee. It specializes in overnight shipping, logistics, and e-commerce solutions, generating revenue through package delivery, freight services, and supply chain management. Founded in 1971 by Frederick W. Smith, FedEx revolutionized the logistics industry with its pioneering hub-and-spoke system, ensuring efficient and reliable delivery. The company is renowned for its rapid growth, technological innovations, and commitment to customer service, making it a leader in the global shipping industry.
How to land this job
Tailor your resume to highlight your customer service expertise, especially your ability to use consultative skills to anticipate and meet customer needs in a retail environment.
Emphasize your familiarity with handling complex orders, operating printing and shipping equipment, and managing retail supplies, as these are key responsibilities for the role.
Apply through multiple channels such as the Federal Express Corporation's official careers page, LinkedIn, and other reputable job boards to maximize your application visibility.
Connect on LinkedIn with current employees in the FedEx Office or retail divisions, using ice breakers like commenting on recent FedEx initiatives, asking about their experience with the store consultant role, or expressing enthusiasm for FedEx's commitment to quality and customer service.
Optimize your resume for ATS by incorporating keywords from the job description such as 'consultative customer service,' 'order management,' 'printing and shipping equipment,' 'retail supply management,' and 'POS transactions' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.