Job summary
Job post source
This job is directly from Air Products
Job overview
The Technical Service Representative at Air Products provides remote technical support to customers, ensuring effective operation of various systems and contributing to safety and customer satisfaction.
Responsibilities and impact
Daily responsibilities include troubleshooting system issues, providing remote maintenance support, documenting issues, processing requests, and ensuring efficient scheduling to prevent product interruptions.
Compensation and benefits
The position offers a comprehensive benefits package including paid holidays, vacation, medical, dental, life insurance, and retirement plans, with immediate vesting in retirement benefits.
Experience and skills
Candidates must have a High School Diploma, strong technical capabilities, excellent communication skills, and a commitment to safety; experience in cryogenic liquid bulk is preferred but not required.
Career development
Opportunities for professional growth include learning new methods and technologies, with a focus on optimizing processes and systems.
Work environment and culture
Air Products emphasizes safety, diversity, and inclusion, fostering a culture where every employee feels they belong and matter.
Company information
Air Products is the world's largest hydrogen producer with over 80 years of experience in industrial gases, focusing on clean energy projects and innovative solutions.
Team overview
The Equipment Support Team consists of professionals dedicated to providing technical support and ensuring customer satisfaction through effective problem-solving.
Job location and travel
The position is based at the corporate headquarters in Allentown, PA, with 0-5% domestic travel required.
Application process
Applicants can submit their applications online, and those needing reasonable accommodations for the application process can contact the company via email.
Unique job features
This role is distinguished by its focus on remote troubleshooting and support for advanced systems, contributing to the company's commitment to safety and customer service.
Company overview
Air Products is a global leader in industrial gases and related equipment, serving diverse industries such as energy, healthcare, and manufacturing. They generate revenue by supplying atmospheric and process gases, as well as offering equipment and technology solutions for gas production. Founded in 1940, the company has a rich history of innovation, including pioneering on-site gas generation and developing hydrogen fuel technologies. Their commitment to sustainability and strategic partnerships has positioned them as a key player in the transition to cleaner energy solutions.
How to land this job
Tailor your resume to highlight your technical support experience, particularly in troubleshooting and resolving issues related to cryogenic liquid bulk equipment and other advanced systems, as this is crucial for the Technical Service Representative role at Air Products.
Emphasize your commitment to safety, excellent communication skills, and ability to work collaboratively with customers and internal teams, as these qualities align with Air Products' core values and expectations.
Apply through multiple channels, including Air Products' corporate site and LinkedIn, to enhance your visibility and increase your chances of landing the position.
Connect with professionals in the Equipment Support Team at Air Products on LinkedIn to gain insights about the role and the company culture. Ice breakers could include asking about their experience working with cryogenic systems or expressing interest in Air Products' sustainability initiatives.
Optimize your resume for ATS systems by incorporating specific keywords from the job description such as 'technical support', 'troubleshooting', 'safety', and 'customer satisfaction' to ensure it passes through initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, find the best application channels, and identify key LinkedIn connections to network with, ultimately maximizing your chances of success at Air Products.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.