Job summary
Job post source
This job is directly from Pearson
Job overview
The Customer Service Technical Support Administrator at Pearson provides remote technical support to school teachers and staff, ensuring smooth use of educational technology and contributing to the success of Pearson's online learning programs.
Responsibilities and impact
The role involves troubleshooting software, hardware, printer, and network issues, logging calls, acting as a liaison between users and developers, supporting continuous improvement projects, and occasionally performing manual tasks like staging materials and inventory.
Experience and skills
Candidates need strong knowledge of Windows 10/11, Office 365, remote troubleshooting, networking concepts like DHCP, DNS, Active Directory, and experience with Google Apps for Education. Skills in managing stressful situations, multitasking, and problem-solving are essential.
Work environment and culture
Pearson fosters an innovative, supportive environment focused on continuous learning and improvement, emphasizing teamwork and motivation to explore new frontiers in education technology.
Company information
Pearson is a global education company committed to advancing learning through technology, serving K-12 students worldwide with online and blended learning solutions, recognized as a top workplace in Maryland.
Team overview
The candidate will join the Customer Support department within Pearson Global Service and Support, serving as the primary contact for online learning families and school staff, providing multi-channel support and escalation assistance.
Job location and travel
The position is remote with shift options between 8am-6pm EST, requiring occasional additional hours including weekends.
Application process
Applications are accepted through July 23, 2025, with possible extensions depending on business needs.
Unique job features
The job includes unique opportunities to work remotely supporting a large-scale online education platform, with involvement in continuous improvement initiatives and direct impact on user experience in education technology.
Company overview
Pearson is a global education company that provides a wide range of educational products and services, including textbooks, digital learning tools, and assessments. They generate revenue through the sale of educational materials, online courses, and standardized testing services. Founded in 1844, Pearson has a rich history of adapting to changes in the education sector, transitioning from traditional publishing to becoming a leader in digital education. Their mission is to help people make progress in their lives through learning.
How to land this job
Tailor your resume to highlight your expertise in troubleshooting software, hardware, printers, and network issues, emphasizing your ability to provide clear, step-by-step technical support remotely, as this is central to the Customer Service Technical Support Administrator role at Pearson.
Emphasize your familiarity with Windows 10/11, Office 365, remote support tools like Bomgar, and networking concepts such as DHCP, DNS, Active Directory, and TCP/IP, as these technical skills are specifically requested in the job description.
Apply through multiple channels including Pearson's official corporate careers page and LinkedIn to maximize your chances of being noticed for this remote position.
Connect with current employees in Pearson's Virtual Learning or Technology divisions on LinkedIn, introducing yourself by mentioning your interest in their innovative approach to online K-12 education or asking about their experience supporting remote technical teams as an ice breaker.
Optimize your resume for ATS by incorporating keywords directly from the job description such as 'remote troubleshooting,' 'Windows 10/11,' 'Office 365,' 'Bomgar,' 'TCP/IP,' and 'Active Directory' to ensure it passes initial automated screening.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus more effectively on preparing for interviews and other job search activities.
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