Job summary
Job post source
This job is directly from USAA
Job overview
The Experience Owner Lead at USAA is responsible for developing and maintaining a seamless auto and home ecosystem experience, guiding members through their lifecycle and driving business growth.
Responsibilities and impact
Daily responsibilities include leading experience lifecycle management, evaluating digital journeys, managing risks, and collaborating with cross-functional teams to enhance customer experiences.
Compensation and benefits
The salary range for this position is $109,130.00 - $208,580.00, with potential pay incentives and comprehensive benefits including medical, dental, vision, 401(k), and paid time off.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, with 8 years in customer experience or related fields, and demonstrated skills in process improvement and strategy execution.
Career development
USAA offers career path planning and continuing education to assist employees with their professional goals.
Work environment and culture
The company values honesty, integrity, loyalty, and service, fostering a culture focused on giving back to military members and their families.
Company information
USAA is dedicated to facilitating the financial security of U.S. military members and their families, emphasizing a mission-driven approach.
Job location and travel
This position can work remotely in the continental U.S. with occasional business travel.
Application process
Applications are accepted on an ongoing basis until the position is filled, encouraging candidates to apply promptly.
Company overview
USAA (United Services Automobile Association) provides insurance, banking, and financial services primarily to military members and their families. Founded in 1922 by a group of Army officers to insure each other's vehicles, USAA has grown into a Fortune 500 company known for its customer service and financial strength. The company generates revenue through premiums, investment income, and fees for banking and financial services. USAA's commitment to serving military personnel and their families remains a core aspect of its operations and culture.
How to land this job
Position your resume to emphasize your extensive experience in customer experience strategy, process improvement, and analytics, as these are key components of the Experience Owner Lead role at USAA.
Highlight your ability to lead cross-functional teams and manage complex projects, showcasing your experience in developing and executing strategies that enhance customer journeys.
Apply through multiple platforms, including USAA's corporate site and LinkedIn, to maximize your exposure and chances of landing the position.
Connect with professionals in the relevant division at USAA on LinkedIn to inquire about the role; potential ice breakers could include discussing your shared commitment to USAA's mission or asking about their experience with customer journey initiatives.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer experience', 'process improvement', and 'digital strategy' to ensure it passes through initial screenings.
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