Job summary
Job post source
This job is directly from Convergint
Job overview
The Security Service Technician role at Convergint involves providing world-class service by maintaining, troubleshooting, and repairing security systems, contributing to customer satisfaction and company growth.
Responsibilities and impact
The technician responds to service calls, performs maintenance and repairs on security systems, troubleshoots equipment issues, completes service reports, and collaborates with team members to improve operations.
Compensation and benefits
The position offers competitive salary, vehicle or vehicle reimbursement, medical, dental, vision, life insurance, disability plans, 401K matching, paid time off including holidays and parental leave, tuition reimbursement, and wellness programs.
Experience and skills
Requires a high school diploma or equivalent, developing technical skills in building automation, fire alarm, or electronic security systems, mechanical and electrical aptitude, basic programming and troubleshooting skills, and proficiency with MS Office; 1-3 years relevant experience preferred but not required.
Career development
The role encourages growth through training, cross-training with specialists, and participation in company programs to develop technical and customer service skills.
Work environment and culture
Convergint promotes a positive, inclusive, and supportive culture focused on integrity, growth, accountability, and equal opportunity, fostering a colleague-first environment.
Company information
Convergint is a global service-based systems integrator with 20 years of growth, driven by 10 core values, focusing on protecting lives and assets through security solutions.
Team overview
The technician joins a dynamic team focused on customer service and operational improvement, working closely with other specialists and the Talent Acquisition Team.
Job location and travel
The job is based in Mobile, AL, with company vehicle or vehicle reimbursement provided, implying travel to customer sites.
Unique job features
The job features opportunities for emergency and after-hours service calls, custom system integrations, and a strong emphasis on training and colleague referrals to grow the company culture.
Company overview
Convergint is a global service-based systems integrator specializing in electronic security, fire alarm & life safety, healthcare technologies, physical security, communications, and building automation. Founded in 2001, Convergint has grown through strategic acquisitions and organic growth, establishing a strong presence in over 150 locations worldwide. The company generates revenue by providing customized solutions and ongoing support services to a diverse range of industries, including financial, commercial, healthcare, and government sectors. Convergint's commitment to service excellence and its unique culture of integrity and collaboration are key differentiators in the market.
How to land this job
Position your resume to highlight your passion for customer service, technical troubleshooting skills, and ability to work under pressure, as these are core to the Security Service Technician role at Convergint.
Emphasize your experience or aptitude with electronic security systems, fire alarms, building automation, and your mechanical and electrical skills, including proficiency with hand and power tools, as outlined in the job description.
Apply through multiple channels such as Convergint's official careers page, LinkedIn, and other job boards where the position is posted to maximize your chances of being noticed.
Connect on LinkedIn with current Security Service Technicians or team members in Convergint's Mobile, AL division; break the ice by commenting on their recent posts about company culture or asking about their experience working at Convergint.
Optimize your resume for ATS by incorporating keywords like 'security systems troubleshooting,' 'preventative maintenance,' 'customer service,' 'fire alarm systems,' and 'building automation' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across platforms, optimize your resume for ATS, and identify relevant LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill development.
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