Job summary
Job post source
This job is directly from Brasfield & Gorrie, LLC
Job overview
The IT Support Technician I at Brasfield & Gorrie, LLC serves as the first point of contact for technical assistance, playing a key role in delivering exceptional IT support to employees and ensuring smooth technology operations.
Responsibilities and impact
The role involves triaging and resolving technical issues via phone, email, and ticketing systems, providing remote support, collaborating with internal teams for issue resolution, assisting with onboarding, maintaining IT systems, managing support tickets, and creating knowledge management articles.
Experience and skills
Candidates need a Bachelor's degree in MIS, IT, or related field with 1-3 years of customer-focused IT support experience, proficiency with Windows OS and Microsoft Office is preferred, along with strong communication, problem-solving, and customer service skills.
Work environment and culture
The company values exceptional service, professionalism, continuous improvement, and a proactive, customer-focused approach in a supportive and collaborative IT environment.
Company information
Brasfield & Gorrie, LLC is a construction company with corporate offices in Atlanta, Georgia, and Birmingham, Alabama, committed to shaping the future of workplace technology and delivering outstanding support.
Team overview
The IT Support Technician I will be part of the Service Desk team, working closely with HR, hiring managers, and office IT technicians to support employees across corporate offices and construction jobsites.
Job location and travel
This position is based on-site at Brasfield & Gorrie's corporate offices in Atlanta, Georgia or Birmingham, Alabama, with responsibilities including remote support to construction jobsites.
Unique job features
The job offers a unique opportunity to work directly with a construction company's IT department, providing frontline support and contributing to IT systems maintenance and knowledge management.
Company overview
Brasfield & Gorrie is a leading construction firm specializing in general contracting, design-build, and construction management. They generate revenue by undertaking large-scale projects across various sectors, including healthcare, commercial, institutional, and industrial construction. Founded in 1964, the company has grown to become one of the largest privately held construction firms in the United States, known for its commitment to safety, quality, and innovation. Key historical milestones include significant projects like the Mercedes-Benz Stadium in Atlanta and the UAB Women & Infants Center in Birmingham.
How to land this job
Tailor your resume to emphasize your experience in customer-focused IT support roles, highlighting your proficiency with Windows OS, Microsoft Office, and help desk ticketing systems as these are key to the IT Support Technician I position at Brasfield & Gorrie, LLC.
Highlight your problem-solving skills, empathy, and ability to manage technical issues remotely and in-person, as the role requires delivering exceptional service and troubleshooting across corporate offices and construction jobsites.
Apply through multiple channels including Brasfield & Gorrie's corporate careers page and LinkedIn to maximize your visibility and chances of being noticed for this role.
Connect with current IT Service Desk team members or IT department employees at Brasfield & Gorrie on LinkedIn; use ice breakers such as commenting on recent company IT initiatives or asking about their experience supporting construction site technology.
Optimize your resume for ATS by incorporating keywords from the job description like 'technical assistance,' 'ticketing system,' 'remote support,' 'Windows OS,' 'software installation,' and 'knowledge management' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identifying the best application platforms, and finding LinkedIn connections in Brasfield & Gorrie's IT division, allowing you to focus more on preparing for interviews and skill development.
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