Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, as Genius Business Solutions (GBSI) is presented as an IT consulting and staffing firm serving clients rather than the direct employer.
Job overview
The CX Architect (IVR) role involves designing and implementing advanced contact center solutions to enhance business efficiency, focusing on IVR and self-service technologies.
Responsibilities and impact
The candidate will plan, develop, test, and implement contact center solutions, translate business needs into technical specifications, maintain expertise in contact center technologies, and consult on large-scale modernization projects as a subject matter expert.
Compensation and benefits
The position offers a maximum rate of $65 per hour on a C2C basis, is remote, and has a 12-month duration with possible extension; no specific benefits or bonuses are mentioned.
Experience and skills
Candidates must have at least 5 years of hands-on experience as a CX Architect (IVR) with strong knowledge in Genesys Cloud CX, Google CCAI (DialogFlow), and Cyara Testing Products; strong verbal and written communication skills are also required.
Career development
The role offers opportunities to work on innovative contact center modernization projects and collaborate with senior IT and business professionals, supporting career growth in IT consulting and technical architecture.
Work environment and culture
GBSI promotes a growth-focused, collaborative, and innovative work culture emphasizing ownership, passion for IT, and diversity and inclusion as an equal opportunity employer.
Company information
Genius Business Solutions (GBSI) is an IT consulting firm with over 20 years of experience serving Fortune 500 clients globally, specializing in automotive, manufacturing, retail, and pharmaceutical sectors, headquartered in Moline, IL.
Team overview
The candidate will join a vibrant and elite IT team working on contact center modernization projects with a focus on collaboration and innovation.
Job location and travel
The position is fully remote within the US (onshore) with no visa restrictions except OPT.
Unique job features
This role is distinguished by its focus on cutting-edge contact center technologies like Genesys Cloud CX and Google CCAI, involvement in large-scale modernization projects, and the opportunity to influence strategic technical decisions.
Company overview
Genius Business Solutions (GBSI) is a global IT consulting and services company that specializes in providing innovative solutions to optimize business processes and enhance operational efficiency. They generate revenue by offering a range of services, including enterprise resource planning (ERP) implementations, supply chain management, and product lifecycle management, catering primarily to manufacturing and automotive industries. Founded in 2004, GBSI has built a reputation for delivering customized technology solutions that drive digital transformation and improve productivity for their clients. Their commitment to leveraging cutting-edge technology and industry expertise has positioned them as a trusted partner for businesses seeking to stay competitive in a rapidly evolving market.
How to land this job
Position your resume to highlight at least 5+ years of hands-on experience as a CX Architect specializing in IVR, emphasizing your expertise with Genesys Cloud CX call flow design, Google CCAI DialogFlow design, and Cyara testing products as these are critical technical areas for the role.
Emphasize your ability to plan, develop, test, and implement Contact Center solutions that align with business strategies and improve efficiency, along with your experience translating business requirements into technical specifications and your strong communication skills for engaging with senior IT and business leaders.
Apply through multiple channels including Genius Business Solutions (GBSI)'s corporate careers page and LinkedIn, as applying via multiple platforms increases your chances of visibility and consideration for this remote role.
Connect with professionals in GBSI's Contact Center or IT divisions on LinkedIn to learn more about the team culture and project scope; ice breakers could include asking about recent Contact Center modernization initiatives or expressing enthusiasm for GBSI’s innovative approach featured in major media outlets like CNBC and CIO Review.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IVR', 'Genesys Cloud CX', 'Google CCAI', 'DialogFlow', 'Contact Center modernization', and 'technical design', ensuring your resume passes initial automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
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