Job summary
Job post source
This job is directly from American Family Care, a healthcare company operating franchised urgent care centers.
Job overview
The PRN/Part Time Front Desk Representative at American Family Care supports patient care by managing front desk operations in a franchised urgent care location, ensuring efficient patient check-in and administrative support.
Responsibilities and impact
The role involves checking in patients, answering phones, verifying insurance, maintaining patient records, completing daily balance checklists, assisting with administrative tasks, and cross-training in other positions to support clinic operations.
Compensation and benefits
Benefits vary by franchise; company-owned locations offer medical, dental, vision, disability, life insurance, and 401(k) matching, while franchises set their own compensation and benefits. The position offers a flexible schedule including weekends and holidays.
Experience and skills
Preferred qualifications include one year of clinical experience, BLS certification within 30 days, strong customer service skills, knowledge of medical terminology, proficiency with EMR systems like eClinicalWorks, and ability to multitask and work under pressure.
Work environment and culture
American Family Care values a patient-centric, kind, and caring environment with a high standard of work ethic, teamwork, and dependability in a fast-paced urgent care setting.
Company information
American Family Care is a leading urgent care and primary care provider in the U.S. with over 250 clinics, serving more than 6 million patients annually, known for convenient and accessible healthcare services.
Team overview
The position is within a franchised clinic team that operates autonomously, with varying policies and management depending on the franchise owner.
Job location and travel
The job requires availability to work flexible hours including weekdays, weekends, and holidays from 8:00am to 8:00pm, with the location being a franchised urgent care center.
Unique job features
The job offers flexible scheduling and requires cross-training for multiple roles within the clinic, supporting a high-volume patient environment with up to 60 patients per day.
Company overview
American Family Care (AFC) is a leading provider of urgent care, accessible primary care, and occupational medicine services. Founded in 1982 by Dr. Bruce Irwin, AFC operates a network of clinics across the United States, offering walk-in medical services for non-life-threatening conditions, vaccinations, physical exams, and minor surgical procedures. The company generates revenue through patient visits, partnerships with employers for occupational health services, and contracts with insurance providers. AFC's commitment to convenient, high-quality healthcare has positioned it as a trusted name in the industry.
How to land this job
Tailor your resume to highlight your experience in patient care and medical reception, emphasizing your ability to manage high patient volumes and multitask effectively under pressure, as required by American Family Care's fast-paced environment.
Showcase your proficiency with electronic medical records (EMR) systems, particularly any familiarity with eClinicalWorks, and your knowledge of medical terminology to align with the job's technical expectations.
Apply through multiple channels such as the American Family Care corporate careers page, franchise-specific job boards, and LinkedIn to maximize your application visibility.
Connect with current Front Desk Representatives or Patient Care staff at American Family Care on LinkedIn; use ice breakers like commenting on their patient care philosophy or asking about the flexible scheduling and team environment to initiate conversations.
Optimize your resume for ATS by including keywords from the job description such as 'patient care,' 'medical receptionist,' 'EMR,' 'multitasking,' 'BLS certification,' and 'customer service' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application platforms, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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