Job summary
Job post source
This job is directly from CSG
Job overview
The Interface Analyst Sr at CSG designs and implements business support solutions for telecom, cable, and media clients, ensuring interface APIs meet business needs and improve customer efficiencies.
Responsibilities and impact
The role involves gathering business requirements, managing project schedules, designing and implementing interface APIs, documenting solutions, supporting upgrades and integrations, mentoring team members, and providing feedback to product management.
Compensation and benefits
The salary range is $71,433.11 to $114,293.82 with eligibility for a bonus; benefits include healthcare (dental, medical, vision), paid time off, remote/hybrid work options, and employee belonging groups.
Experience and skills
Requires a bachelor's degree or equivalent experience, 3-5 years in business analysis and project integration, strong analytical and communication skills, knowledge of BSS solutions, and ability to work independently and in teams; preferred skills include knowledge of CSG ACP platform, XML/JSON/REST APIs, and Agile methodologies.
Career development
Opportunities include mentoring less experienced team members and contributing feedback to product management, supporting professional growth within a collaborative and innovative environment.
Work environment and culture
CSG values impact, integrity, and inspiration, fostering a culture of trust, respect, innovation, and employee empowerment with flexible work arrangements.
Company information
CSG is a technology company with over 40 years of experience helping major brands solve business challenges and enhance customer experiences in the digital economy.
Job location and travel
This position is remote within the United States with up to 20% travel required.
Application process
Applicants should submit their applications at csgi.com/careers within at least 5 days from the posting date, with accommodations available for disabilities.
Unique job features
The role offers unique opportunities to work with integrated BSS solutions, multiple interface APIs, and to influence product development while supporting diverse clients in telecom and media sectors.
Company overview
CSG is a global leader in providing innovative customer engagement solutions, primarily serving the telecommunications, media, and entertainment industries. They make money by offering a comprehensive suite of software and services that help companies manage customer interactions, billing, and revenue management. Founded in 1982, CSG has a rich history of evolving alongside technological advancements, consistently expanding its offerings to include digital transformation services and cloud-based solutions. The company is known for its commitment to driving customer success and operational efficiency, making it a significant player in the customer experience management sector.
How to land this job
Tailor your resume to highlight your experience with integrated BSS solutions, emphasizing your knowledge of telecom, cable, and media industry business support solutions as described by CSG.
Focus on demonstrating your skills in gathering business requirements, project integration, and implementation, along with your ability to consult and provide innovative solutions to improve customer business efficiencies.
Apply through multiple channels including CSG's official careers page at csgi.com/careers and LinkedIn to maximize your application visibility for the Interface Analyst Sr role.
Connect with current CSG employees in the interface or product management divisions on LinkedIn; start conversations by mentioning your interest in CSG's innovative interface API solutions or asking about their experience with CSG’s SmartLink BOS or ACP platform.
Optimize your resume for ATS by incorporating keywords from the job description such as 'BSS solutions,' 'interface APIs,' 'project integration,' 'business requirements,' and 'telecom industry solutions' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving you valuable time and improving your chances at CSG.
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