Job summary
Job post source
This job is directly from Aspira
Job overview
The Remote Customer Service Rep, Bi-Lingual Spanish role at Aspira involves managing inbound and outbound customer interactions to provide exceptional service and support reservations, permits, and inquiries, fostering long-term customer loyalty.
Responsibilities and impact
The representative will handle inbound and outbound calls, assist with reservations and permits, document interactions, update customer accounts, meet KPIs, adhere to company policies, complete training, communicate with leadership, and contribute to a positive team environment.
Experience and skills
Requires 1+ years inbound contact center experience, 2+ years customer-facing service experience, proficiency in Microsoft Office, typing speed of 50+ WPM, and strong customer service and communication skills; familiarity with contact center software is a plus.
Job location and travel
This is a fully remote, part-time position working approximately 29 hours per week with a flexible schedule including evenings and weekends.
Company overview
Aspira is a leading provider of software solutions and services for the outdoor recreation industry, specializing in reservation systems, licensing, and park management. They generate revenue through subscription fees, transaction-based charges, and value-added services offered to government agencies, private operators, and consumers. Founded in 1984, Aspira has a rich history of innovation and growth, having evolved from a small reservation service into a comprehensive technology partner for outdoor recreation. Key milestones include their acquisition by Vista Equity Partners and the expansion of their service offerings to include advanced data analytics and mobile solutions.
How to land this job
Tailor your resume to emphasize bilingual Spanish communication skills, customer service experience, and proficiency with contact center software like Amazon Connect or Verint.
Highlight your ability to handle inbound and outbound calls, follow scripts, document interactions accurately, and meet KPIs aligned with customer service excellence.
Apply through multiple channels such as Aspira’s corporate careers page, LinkedIn job postings, and reputable remote job boards to maximize your application reach.
Connect on LinkedIn with employees in Aspira’s Retail Contact Center or Customer Service division, using ice breakers like asking about their experience working remotely or how they handle complex customer issues.
Optimize your resume for ATS by including keywords from the job description such as 'bi-lingual Spanish,' 'customer service,' 'inbound/outbound calls,' 'reservation assistance,' and software names like 'Amazon Connect' or 'Verint'.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn contacts to network with, saving you time and increasing your chances of landing the role.
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