Job summary
Job post source
This job is directly from Salesforce
Job overview
The Customer Success Manager, Director at Salesforce is responsible for driving customer success strategies and ensuring maximum value from Salesforce investments for enterprise clients.
Responsibilities and impact
Daily responsibilities include building strong customer relationships, managing expectations during incidents, and optimizing the Salesforce platform for customer success, particularly during critical events.
Compensation and benefits
The base salary range for this position in Washington is $183,600 to $266,300, with potential for incentive compensation and equity, alongside comprehensive benefits.
Experience and skills
Candidates should have over 9 years of experience in Customer Success or related fields, with strong consultative skills and executive-level interpersonal abilities; Salesforce experience is preferred.
Career development
Salesforce offers a clear path to promotion, leadership development programs, and mentorship opportunities to foster professional growth.
Work environment and culture
Salesforce emphasizes values-driven work, community engagement, and inclusivity, fostering a culture of equality and innovation.
Company information
Salesforce is a leading company in CRM and AI, known for its commitment to social responsibility and innovation, generating significant revenue and recognition in the industry.
Team overview
The role involves collaboration with various internal and external teams to ensure a unified customer experience across multiple business units.
Job location and travel
The position is office-flexible, requiring in-office presence 3 days a week in locations such as Bellevue/Seattle, Chicago/Indianapolis, and Atlanta.
Application process
Applicants can find more information on the application process and accommodations via the Salesforce website.
Unique job features
Unique aspects of the role include access to world-class training, exposure to executive leaders, and a commitment to community service through the 1:1:1 model.
Company overview
Salesforce is a leading cloud-based software company specializing in customer relationship management (CRM) solutions. It generates revenue through subscription fees for its various cloud services, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Founded in 1999 by Marc Benioff, Salesforce revolutionized the software industry with its SaaS (Software as a Service) model, enabling businesses to manage customer interactions and data more efficiently. The company is also known for its strong emphasis on innovation, philanthropy, and a robust ecosystem of partners and developers.
How to land this job
Tailor your resume to showcase your extensive experience in Customer Success, especially in a SaaS environment, and highlight your ability to build trusted relationships with customers at an executive level.
Emphasize your consultative skills and any experience you have with Salesforce or similar platforms, as well as your familiarity with enterprise architecture principles, which are crucial for this role.
Apply through multiple channels, including Salesforce's corporate site and LinkedIn, to enhance your visibility and increase your chances of landing an interview.
Connect with current employees in the Customer Success division at Salesforce on LinkedIn to gain insights about the role; potential ice breakers could include discussing recent Salesforce innovations or asking about their experience with the Signature Success Plan.
Optimize your resume for ATS systems by incorporating specific keywords from the job description such as 'Customer Success', 'SaaS', 'trusted advisor', and 'executive-level interpersonal skills' to improve your chances of passing initial screenings.
Consider using Jennie Johnson's Power Apply feature, which can help you streamline your application process by tailoring your resume, finding the best application channels, and identifying LinkedIn connections to network with effectively.
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