Job summary
Job post source
This job is directly from Pattern®
Job overview
The Partner Onboarding Manager (EU) at Pattern® is responsible for ensuring seamless onboarding of new and expanding partners, playing a key role in supporting partner success and internal process improvement within a fast-growing global e-commerce company.
Responsibilities and impact
The role involves coordinating onboarding processes from signing to marketplace listing, facilitating communication between sales and services teams, supporting SEMs, providing training, managing brand expansions, and maintaining strong communication across global teams to ensure smooth onboarding and expansion.
Compensation and benefits
The position offers competitive pay, unlimited PTO, paid holidays, health, vision, and dental insurance, 401(k) matching, company-paid life insurance, onsite fitness center, and a casual dress code.
Experience and skills
Candidates should have a Bachelor's degree, experience managing client expectations and multiple projects, strong organizational and communication skills, preferably operational experience in e-commerce/retail, and bilingual abilities are a plus.
Career development
The role offers opportunities to become a go-to onboarding expert, optimize processes, and manage a team in India, with growth potential through cross-functional collaboration and leadership within a global company.
Work environment and culture
Pattern values game changers, data fanatics, partner obsession, and a team of doers, fostering an inclusive, innovative, and supportive work environment with a focus on employee experience and diversity.
Company information
Pattern® is a leader in global e-commerce acceleration headquartered in Utah with offices worldwide, serving major brands and recognized for rapid growth and excellent workplace culture.
Team overview
The candidate will report to the Senior Partner Onboarding Manager, interact with the VP of Partner Experience, collaborate globally, and manage a team in India.
Job location and travel
This is a full-time hybrid role based in Lehi, Utah, with global team interactions and some remote coordination.
Application process
The hiring process includes an initial phone interview, onsite interview with the VP, video interviews with peers, final interview with the hiring manager, reference checks, executive review, and offer stage.
Unique job features
This role uniquely combines partner onboarding with training responsibilities and global team management, offering a chance to impact a fast-growing tech company with a strong data-driven and partner-focused culture.
Company overview
Pattern, founded in 2013 and headquartered in Lehi, Utah, is a leading ecommerce growth and control intelligence organization. The company provides comprehensive ecommerce solutions, including marketplace analytics, product distribution, MAP compliance, brand management, advertising, logistics, and creative services. Originally launched as iServe, Pattern rebranded in 2018 and has since grown significantly, securing substantial funding and expanding its global presence. Pattern's proprietary technology accelerates brands' online commerce, making it a key player in the ecommerce acceleration industry.
How to land this job
Position your resume to highlight your organizational skills, ability to manage multiple onboarding projects simultaneously, and experience coordinating cross-functional teams, especially in sales and services, to align with Pattern's Partner Onboarding Manager role.
Emphasize your communication skills, particularly your experience supporting internal teams and external partners, and your capability to develop and deliver training materials, as these are key responsibilities for this position.
Apply through multiple channels such as Pattern's corporate careers page and LinkedIn to maximize your chances of being noticed for this role.
Connect with current employees in Pattern's Partner Experience or Onboarding divisions on LinkedIn; use ice breakers like complimenting their recent company growth, asking about their experience with onboarding new partners, or expressing enthusiasm for Pattern's data-driven culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'partner onboarding,' 'cross-functional communication,' 'project management,' 'training development,' and 'e-commerce operations' to ensure your resume passes initial screenings.
Consider using Jennie Johnson's Power Apply feature to automate the application process, tailor your resume to the job, find multiple application portals, and identify relevant LinkedIn contacts for networking, allowing you to focus your energy on interview preparation and skill development.
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