Job summary
Job post source
This job is directly from American National
Job overview
The Customer Service Representative II at American National is responsible for providing exceptional customer service without a sales focus, contributing to the company's commitment to client satisfaction and support.
Responsibilities and impact
Daily tasks include handling incoming calls, processing payments, managing policy changes, providing accurate information, and assisting with various projects to ensure first call resolution and customer satisfaction.
Compensation and benefits
American National offers comprehensive benefits including medical, dental, vision, life insurance, a 401k plan, generous paid time off, and a casual dress code.
Experience and skills
Candidates must have a high school diploma, with preferred experience in customer-focused roles, strong communication skills, attention to detail, and the ability to manage multiple tasks effectively.
Career development
The role offers development opportunities and defined job progression, supported by a strong training program and a commitment to ongoing education.
Work environment and culture
American National promotes an inclusive work environment with a focus on work-life balance, teamwork, and core values such as integrity and respect.
Company information
Founded in 1905, American National is a stable multi-line insurance corporation known for its financial strength and commitment to providing quality financial products and services.
Team overview
The specific team dynamics and size are not detailed, but the role emphasizes teamwork and collaboration in a customer service setting.
Job location and travel
The job is located near Galveston, Texas, with proximity to Houston.
Application process
Candidates can apply through the Career Portal and are encouraged to check their application status online.
Unique job features
The position stands out due to its focus on customer service without sales pressure, extensive training, and a supportive work culture.
Company overview
American National is a diversified insurance company that offers a broad range of insurance products, including life, health, property, and casualty insurance, as well as annuities and pension plans. Founded in 1905 by William L. Moody Jr., the company generates revenue through premiums collected from policyholders and returns on its investment portfolio. Headquartered in Galveston, Texas, American National has a long history of financial stability and customer service, making it a reputable choice for both clients and potential employees.
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