Job summary
Job post source
This job is directly from Trice Jewelers
Job overview
The Service Concierge at Trice Jewelers provides luxury customer service to enhance client satisfaction and loyalty in a high-end jewelry retail environment.
Responsibilities and impact
The role involves delivering 5 STAR customer service, managing client needs including repairs and special orders, maintaining store organization, handling phone calls, and supporting sales executives.
Compensation and benefits
The position offers hourly pay starting at $20, a competitive bonus scale, health benefits, a 401(k) matching retirement plan, employee discounts, and paid time off.
Experience and skills
Candidates should have 3-4 years of luxury retail jewelry sales experience, knowledge of jewelry and precious stones, strong communication and organizational skills, and flexibility to work weekends and holidays; a bachelor's degree is preferred.
Work environment and culture
Trice Jewelers is a family-owned, community-focused jeweler with a long history of quality service and a team-oriented environment.
Company information
Trice Jewelers is a family-owned jewelry store founded in 1958, known as Colorado's largest full-service jeweler specializing in custom and heirloom pieces.
Team overview
The Service Concierge team reports directly to the Store Manager and works collaboratively to support customer service and sales efforts.
Job location and travel
The job is located in Centennial, Colorado at the Trice Jewelers store, requiring in-person work with shifts on Mondays, Tuesdays, and Saturdays.
Application process
Applicants should email their resume and inquiries to Jane Mora, Store Manager, at jane@tricejewelers.com or call 303-759-9661.
Unique job features
The job offers the opportunity to work in a luxury retail setting with a focus on high-quality customer service and includes responsibilities like handling special orders and repairs.
Company overview
Trice Jewelers is a renowned jewelry retailer specializing in high-quality diamonds, engagement rings, and luxury timepieces. Established in 1950, the company has built a reputation for exceptional craftsmanship and personalized customer service. They generate revenue through the sale of fine jewelry, custom design services, and watch repair. Trice Jewelers is known for its extensive collection of certified diamonds and exclusive designer brands, making it a trusted destination for discerning customers seeking unique and elegant pieces.
How to land this job
Position your resume to highlight your luxury customer service experience and your ability to deliver a 5 STAR client experience, emphasizing client relations and customer satisfaction skills.
Focus on showcasing your communication skills, problem-solving abilities, and experience with luxury retail or jewelry, including knowledge of precious stones and jewelry care.
Apply through multiple platforms such as Trice Jewelers' corporate website, LinkedIn, and popular job boards to maximize your chances of being noticed.
Connect with current employees or management at Trice Jewelers on LinkedIn, especially those in the concierge or customer service teams; start conversations by complimenting the store's long-standing community presence or asking about the company culture and customer service approach.
Optimize your resume for ATS by including keywords from the job description such as 'luxury customer service,' 'client relations,' 'jewelry knowledge,' 'customer satisfaction,' and 'problem-solving' to pass automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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