Job summary
Job post source
This job is directly from PRN Vision Group
Job overview
The Customer Service Representative will provide exceptional customer service and support to enhance patient experiences with PRN Vision Group's ocular products.
Responsibilities and impact
Daily responsibilities include handling customer service calls and emails, processing orders, tracking shipments, and resolving customer issues while maintaining high call quality and accuracy in data entry.
Compensation and benefits
Benefits include medical, dental, vision insurance, life insurance, remote flexibility, and a 401k with company matching after one year.
Experience and skills
Required qualifications include a high school diploma or GED, with a bachelor's degree preferred, along with 1-2 years of sales/customer service experience and healthcare experience.
Career development
Opportunities for professional growth may include advancement within the customer relations team and potential training in healthcare product knowledge.
Work environment and culture
The company promotes a friendly, team-oriented work environment focused on delivering innovative solutions for eye wellness.
Company information
PRN Vision Group is a leading eyecare company that provides evidence-based nutraceuticals and ocular products aimed at enhancing long-term ocular health.
Team overview
The candidate will join the Customer Relations team, which emphasizes collaboration and effective communication to resolve customer issues.
Job location and travel
This is a remote position, allowing flexibility in work location.
Unique job features
The role offers the unique opportunity to work in a healthcare setting while providing direct support to customers regarding ocular health products.
Company overview
PRN Vision Group, also known as Physician Recommended Nutriceuticals, is a private company specializing in health, wellness, and fitness services, with a particular focus on eye care products. Based in Blue Bell, Pennsylvania, the company offers a range of nutraceutical products designed to support healthy tear function and overall eye health. With 18 years of industry experience, PRN Vision Group has established itself as a leader in the field, providing doctor-recommended solutions. The company operates with a team of 51-200 employees and has recently incorporated Cliradex® into its product offerings, further enhancing its commitment to quality eye care.
How to land this job
Tailor your resume to emphasize your experience in customer service, highlighting your ability to handle high call volumes and maintain excellent call quality, as these are crucial for the role at PRN Vision Group.
Focus on showcasing your communication skills, both verbal and written, as well as your proficiency in data entry and order processing, which are essential for the Customer Service Representative position.
Apply for the role through multiple platforms, including the PRN Vision Group corporate site and LinkedIn, to maximize your chances of being noticed by the hiring team.
Connect with individuals in the Customer Relations Division at PRN Vision Group on LinkedIn to gain insights about the role; ice breakers could include asking about their experience with the company or discussing recent initiatives in customer service.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer service,' 'data entry,' and 'communication skills,' to enhance your chances of passing initial screenings.
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