Innovative Promotions

Telecommunications Customer Service Representative - HIRING ASAP

TEMPE, AZPosted 23 days ago

Job summary

  • Job post source

    This job is from a recruiting firm hiring for a separate company.

  • Job overview

    The Telecommunications Customer Service Representative role at Innovative Promotions is an entry-level position focused on providing exceptional customer service to support client retention, renewal, and acquisition.

  • Responsibilities and impact

    The role involves approaching consumers to assess needs, offering customer service and consultation, handling administrative tasks and scheduling, and supporting management and lead generation opportunities through training.

  • Experience and skills

    Candidates with backgrounds in retail, restaurant, hospitality, or customer service industries are preferred, with a focus on strong people skills and willingness to train for management roles.

  • Career development

    The company promotes personal and professional growth with full training and career advancement opportunities in a globally expanding industry.

  • Work environment and culture

    The work environment is competitive yet friendly and family-oriented, emphasizing respect, trust, and challenge for continuous growth.

  • Company information

    Innovative Promotions specializes in marketing with a focus on customer renewal, retention, and acquisition, acting as a liaison between major clients and their customers to increase market share.

  • Job location and travel

    This is a full-time, in-person position involving direct customer interaction.

  • Unique job features

    The position offers unique training opportunities for career growth in management and lead generation within a new industry.

Company overview

Innovative Promotions is a dynamic marketing firm specializing in creating unique promotional campaigns for a diverse range of clients. They generate revenue by offering customized marketing solutions, including digital marketing, event planning, and brand activation services. Founded in 2005, the company has grown significantly, establishing a reputation for creativity and effectiveness in the industry. Key milestones include partnerships with major brands and successful large-scale events that have enhanced their clients' market presence.

How to land this job

  • Tailor your resume to highlight your customer service experience, emphasizing skills gained in retail, restaurant, or hospitality settings that demonstrate your ability to provide a personal touch and build strong customer relationships.

  • Focus on showcasing your communication skills, professionalism, and ability to handle customer renewal, retention, and acquisition tasks, as these are key priorities for Innovative Promotions.

  • Apply through multiple channels including the Innovative Promotions corporate website and LinkedIn to maximize your application’s visibility and increase your chances of landing the role.

  • Connect with current employees in the customer service or marketing divisions at Innovative Promotions on LinkedIn. Use ice breakers like commenting on their company culture, asking about their experience with customer retention strategies, or mentioning your enthusiasm for the company’s growth and training opportunities.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'customer retention,' 'lead generation,' 'client relationship,' and 'administrative tasks' to ensure it passes initial screenings.

  • Consider using Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.

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