Job summary
Job post source
This job is directly from Skillable
Job overview
The IT Support Specialist at Skillable provides Tier 1 and Tier 2 technical support to a global remote workforce, ensuring smooth IT operations and onboarding/offboarding processes.
Responsibilities and impact
The role involves troubleshooting hardware and software issues, managing user accounts, resolving support tickets, maintaining IT assets, implementing security standards, supporting remote management tools, and participating in on-call rotations.
Compensation and benefits
The position offers a salary range of $60,000 to $78,000 annually, comprehensive medical, dental, vision benefits, 401(k) with company match, tuition reimbursement, open PTO, paid holidays, and remote work stipend among other perks.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, 3+ years in IT support preferably remote, proficiency with Windows and macOS, device management platforms, IT ticketing systems, and relevant technical certifications.
Career development
Skillable promotes career growth through learning opportunities via their product and supports employee well-being and balance in a remote work environment.
Work environment and culture
Skillable fosters a remote, team-focused culture emphasizing integrity, well-being, work-life balance, and daily appreciation of employees.
Company information
Skillable is a 100% remote tech company focused on modernizing training with a distributed workforce across the U.S.
Job location and travel
This is a fully remote position with employees working across the U.S., requiring a home office setup and occasional travel up to 10%.
Unique job features
The job features remote work with a monthly stipend for office supplies, a unique Friends and Family Friday early finish, full company closure during the 4th of July week, and access to Skillable learning opportunities.
Company overview
Skillable is a technology company specializing in hands-on learning and training solutions for IT professionals. They provide virtual labs and learning environments that enable users to practice real-world scenarios and gain practical experience. Skillable generates revenue through subscriptions and partnerships with educational institutions and corporations seeking to enhance their training programs. Founded in 2004, the company has evolved to become a leader in experiential learning, continually innovating to meet the demands of the ever-changing tech landscape.
How to land this job
Tailor your resume to highlight your experience providing Tier 1 and Tier 2 IT support, emphasizing troubleshooting skills with Windows and macOS, device management platforms like Intune or Kandji, and remote support tools.
Showcase your knowledge of user account management including provisioning and deprovisioning, especially with platforms like Entra ID, and your familiarity with IT ticketing systems and ITIL principles.
Apply through multiple channels such as Skillable’s official corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect on LinkedIn with current Skillable IT team members or those in the technology division, using ice breakers like commenting on their remote work culture, asking about their favorite collaboration tools, or inquiring how they handle onboarding and offboarding processes.
Optimize your resume for ATS by including keywords from the job description such as 'Tier 1 support,' 'Entra ID,' 'system hardening,' 'CIS benchmarks,' 'patch management,' and 'remote device management' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate and optimize your applications, tailor resumes for ATS, identify multiple application portals, and find relevant LinkedIn contacts to network with, saving you time and increasing your chances of landing the role.
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