Job summary
Job post source
This job is directly from The Phoenix Group
Job overview
The Computer Support Specialist at The Phoenix Group provides technology support to all users, ensuring efficient resolution of technical issues and contributing to the firm's operational efficiency.
Responsibilities and impact
The role involves responding to and resolving user inquiries, maintaining communication with support teams, escalating issues as needed, participating in software and hardware rollouts, attending training sessions, writing instructional documentation, and providing weekly activity reports to the manager.
Experience and skills
Candidates must have a bachelor's degree and 2-3 years of support experience in a large law firm or professional services environment, strong technical skills with various software and hardware, excellent communication, and customer service skills, and be willing to work extended hours when needed.
Work environment and culture
The position requires teamwork, a positive attitude, reliability, resourcefulness, and the ability to work collaboratively with lawyers and staff in a hybrid work environment with three days in the office.
Company information
The Phoenix Group is a firm that supports legal and professional services environments, emphasizing technology support and training within its operations.
Team overview
The Specialist reports to the Manager of Computer Support and works closely with other support, training, and information systems staff to maintain effective communication and service delivery.
Job location and travel
The job is located in New York with a hybrid work schedule of three days in the office, Monday through Friday from 11:00 a.m. to 7:00 p.m., with overtime as required.
Unique job features
The role includes opportunities to participate in planning and executing technology rollouts, attend weekly education sessions, and contribute to improving support methods for increased efficiency.
Company overview
The Phoenix Group is a leading provider of insurance services and financial solutions in the United Kingdom. They specialize in managing life insurance and pension funds, generating revenue through premiums, investment income, and asset management fees. Founded in 1782, the company has a rich history marked by strategic acquisitions and mergers, including the notable acquisition of Standard Life Assurance in 2018. The Phoenix Group is known for its commitment to sustainable investing and customer-centric approach, making it a reputable name in the financial services industry.
How to land this job
Tailor your resume to highlight your technical expertise with Microsoft Office 2016, Outlook 2016, Windows 10, and the specific tools mentioned like Ivanti SM, Mobile Iron, and Citrix to align with The Phoenix Group's requirements.
Emphasize your experience providing first- and second-level support, especially in professional services or law firm environments, showcasing your ability to resolve user inquiries efficiently and manage escalations.
Apply via multiple platforms including The Phoenix Group's corporate website and LinkedIn to maximize your application visibility for the Computer Support Specialist role.
Connect with current employees in the Computer Support & Training department on LinkedIn; use ice breakers like commenting on their recent posts about technology rollouts or asking about their experience with the hybrid work schedule.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'Windows 10,' 'user inquiries,' 'software rollouts,' and 'customer service' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, freeing you to focus on interview preparation and skill enhancement.
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