Job summary
Job overview
The Claims Resolution Adjuster at Allstate is responsible for investigating automobile accidents involving bodily injury, providing exceptional customer service, and negotiating fair injury settlements while working remotely.
Responsibilities and impact
Daily responsibilities include assessing coverage, liability, and damages, communicating with customers through various channels, and engaging in negotiation processes to resolve claims effectively.
Compensation and benefits
Compensation ranges from $18.27 to $31.25 per hour based on experience, along with a comprehensive benefits package including healthcare, retirement plans, and a technology bundle for remote work.
Experience and skills
Candidates should have 2+ years of claims experience, preferably in casualty bodily injury claims, along with strong communication and problem-solving skills.
Career development
Allstate offers continuous development and career advancement opportunities, including initial and ongoing training.
Work environment and culture
The company promotes a flexible work environment that values connection, belonging, and inclusivity, recognized through several diversity awards.
Company information
Allstate has been protecting families for over 90 years, known for its innovative drive and leadership in the insurance industry, including advancements in pricing and telematics.
Team overview
The Claims Resolution Adjuster will collaborate closely with Casualty Adjusters throughout the claims process, ensuring effective communication and teamwork.
Job location and travel
This is a permanent remote position, but candidates must reside in the Eastern or Central time zones of the United States.
Application process
Candidates must submit to a background investigation and may need to obtain an adjuster license within 60 days of hire, with assistance provided by the hiring manager.
Unique job features
The role includes a $1,000 Licensing Sign-On Bonus for candidates with applicable licenses, along with a technology bundle and connectivity reimbursement for remote work.
Company overview
Allstate is a leading insurance company in the United States, providing a wide range of insurance products including auto, home, life, and business insurance. Founded in 1931 as part of Sears, Roebuck & Co., Allstate became an independent company in 1993. The company generates revenue through premiums paid by policyholders and investment income. Allstate is known for its "You're in Good Hands" slogan and has a strong focus on customer service and innovative insurance solutions.
How to land this job
Tailor your resume to showcase your customer service expertise, claims investigation skills, and negotiation experience, as these are central to the Claims Resolution Adjuster role at Allstate.
Highlight your ability to communicate effectively across various channels, including phone, email, and text, emphasizing your empathetic approach to customer interactions.
Apply through multiple platforms, including Allstate's corporate site and LinkedIn, to maximize your visibility and chances of landing the position.
Connect with current employees in the claims division at Allstate on LinkedIn to gather insights about the role and the company culture; ice breakers could include asking about their experience with remote work or discussing recent industry trends.
Optimize your resume for ATS by incorporating relevant keywords from the job description such as 'customer service,' 'claims investigation,' and 'negotiation' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and targeted for the Claims Resolution Adjuster position at Allstate.
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