Job summary
Job post source
This job is directly from Strategic Education, Inc
Job overview
The part-time Librarian, Reference Associate role at Strategic Education, Inc provides virtual reference services to support student learning and achievement, acting as a key customer contact point in the library.
Responsibilities and impact
The role involves delivering reference and research services via phone, email, and chat, assisting users with library resources, promoting library services, troubleshooting technical issues, maintaining instructional materials, and participating in team meetings and training.
Compensation and benefits
The position offers an hourly wage between $21.50 and $32.75, with benefits available for employees working 30 hours or more per week including medical, dental, vision, retirement plans, paid time off, and employee discounts.
Experience and skills
Candidates must have a Master of Library Science or equivalent from an ALA-accredited institution and one to three years of academic library reference experience is preferred; strong customer service, communication, organizational skills, and familiarity with Microsoft Office are required, with preferred experience in SnagIT, Libguides, Kaltura, and Captivate.
Career development
The job encourages professional growth through team training, personal development opportunities, and staying current with teaching and learning technologies.
Work environment and culture
Strategic Education, Inc fosters an inclusive, collaborative culture valuing diversity and offering flexible remote work with required evening and weekend hours.
Company information
Strategic Education, Inc is an organization committed to inclusive hiring and providing comprehensive employee benefits, supporting career growth and employee well-being.
Team overview
The position reports to the Supervisor – Reference Services and works cooperatively with other library staff to support library services.
Job location and travel
This is a remote, virtual work-from-home position requiring broadband internet and availability during specified evening and weekend hours.
Application process
Applicants needing accommodations can contact Human Resources; the Talent Acquisition Team is available to discuss interest in joining SEI; specific application instructions are not detailed.
Unique job features
This role is distinct for its virtual delivery of academic reference services with flexible part-time hours and a focus on diverse adult learners in a dynamic environment.
Company overview
Strategic Education, Inc. is an education services holding company that operates primarily through its subsidiaries, Strayer University and Capella University, offering a range of post-secondary education programs. They generate revenue through tuition fees, educational materials, and related services. Founded in 1892, the company has a long history of adapting to educational needs, including the significant merger of Strayer Education, Inc. and Capella Education Company in 2018, which expanded their reach and capabilities in online education.
How to land this job
Tailor your resume to emphasize your Master of Library Science degree and any relevant experience providing virtual reference services in academic settings, highlighting your ability to assist diverse adult learners and faculty via phone, email, and chat.
Showcase your strong customer service skills, technical proficiency with library databases, and familiarity with tools like Microsoft Office, Libguides, SnagIT, Kaltura, and Captivate to align with the job's technical and operational demands.
Apply through multiple channels including Strategic Education, Inc's corporate careers page and LinkedIn to maximize your application visibility and ensure it reaches the hiring team effectively.
Connect with current library staff or reference service team members at Strategic Education, Inc on LinkedIn; start conversations by commenting on recent posts about library innovations or asking about their experience working in virtual reference roles to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'virtual reference services,' 'academic library,' 'customer service,' 'library databases,' and 'technical assistance' to improve screening success.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across platforms, identify LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your energy on preparing for interviews and professional growth.
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