OKANA Resort & Indoor Waterpark

Assistant Director of Front Office

OKLAHOMA CITY, OKPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from OKANA Resort & Indoor Waterpark

  • Job overview

    The Assistant Director of Front Office at OKANA Resort & Indoor Waterpark leads the Front Desk, Reservations, and Guest Services departments, ensuring exceptional guest experiences and operational efficiency.

  • Responsibilities and impact

    Daily responsibilities include overseeing front office operations, training staff, managing guest services, and collaborating with sales and catering departments to enhance guest satisfaction.

  • Compensation and benefits

    The position offers competitive wages, comprehensive health insurance, retirement savings, paid time off, and unique employee perks such as discounts and wellness programs.

  • Experience and skills

    Candidates should have a Bachelor’s degree in Hospitality or Business Management, at least 5 years of front office experience, with 3 years in a managerial role, and strong leadership and communication skills.

  • Career development

    The role provides opportunities for professional growth within a supportive environment that encourages skill development and career advancement.

  • Work environment and culture

    OKANA Resort promotes a people-first culture, fostering diversity and inclusivity, and values employee well-being and growth.

  • Company information

    OKANA Resort & Indoor Waterpark, part of Pyramid Global Hospitality, offers a dynamic indoor waterpark, over 400 guest rooms, and extensive event spaces, emphasizing exceptional guest experiences.

  • Team overview

    The candidate will join a collaborative front office team dedicated to creating memorable guest experiences and ensuring operational excellence.

  • Job location and travel

    Located along the Oklahoma River in the Horizons District of Oklahoma City, the resort features a vibrant work environment with a focus on guest satisfaction and team collaboration.

  • Application process

    Interested candidates should submit their applications, including a resume and cover letter, following the outlined instructions in the job posting.

  • Unique job features

    This role is unique as it involves being part of the opening team for a new resort, providing opportunities to shape the guest experience from the ground up.

Company overview

OKANA Resort & Indoor Waterpark is an upcoming major development in Oklahoma City, set to open in Spring 2025. This $400 million project, spearheaded by the Chickasaw Nation, aims to provide a world-class entertainment experience for guests of all ages. Located adjacent to the First Americans Museum, the resort will feature extensive indoor waterpark facilities, making it a significant tourist attraction. The development is part of a broader initiative to enhance the cultural and entertainment offerings in the area, and it is expected to draw visitors from across the country.

How to land this job

  • Tailor your resume to showcase your leadership experience in Front Office operations, emphasizing your ability to train and empower team members, as this aligns directly with the responsibilities of the Assistant Director of Front Office at OKANA Resort & Indoor Waterpark.

  • Highlight your strong business acumen and understanding of revenue management strategies, as these skills are crucial for supporting the resort's financial goals.

  • Apply through multiple platforms, including the OKANA Resort corporate website and LinkedIn, to maximize your visibility and increase your chances of landing the position.

  • Connect with professionals in the Front Office division at OKANA Resort & Indoor Waterpark on LinkedIn, and consider using ice breakers such as asking about their experience with the new property or expressing your enthusiasm for joining the opening team.

  • Optimize your resume for ATS by incorporating keywords from the job description, such as 'guest satisfaction,' 'leadership,' 'reservations,' and 'customer-centric approach' to ensure it passes initial screenings smoothly.

  • Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your applications are tailored and submitted through the best channels.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.