Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, indicated by the company name 'Global Systems Search Inc' which suggests a recruitment agency and the explicit note 'No 3rd party consulting firms!'
Job overview
The Incident Management Lead role involves overseeing the incident management process in a large technology environment, focusing on leadership and effective incident resolution during major incidents.
Responsibilities and impact
The role requires acting as the main contact for major incidents, leading incident resolution, coordinating technical teams, managing communication, preparing incident reports and reviews, tracking corrective actions, refining processes, and reporting metrics to senior management.
Experience and skills
Candidates must have extensive IT Service Management and incident management experience, knowledge of ITIL practices, ability to lead cross-functional teams under pressure, strong communication skills, familiarity with incident tracking tools like ServiceNow or Jira, and an analytical mindset for continuous improvement.
Work environment and culture
The job offers a hybrid or onsite work environment with flexibility for off-hours incident response, emphasizing leadership and communication under pressure.
Job location and travel
The position is full-time with a hybrid or onsite location, specifics to be provided during the interview process.
Unique job features
This long-term contract role uniquely requires strong leadership in crisis situations and coordination across multiple technical teams in a complex environment.
Company overview
Global Systems Search Inc, headquartered in Brick, New Jersey, specializes in recruitment and staffing solutions. The company focuses on filling various managerial roles, including Operations Manager and General Manager positions, primarily within the New Jersey area. They actively hire for roles in facility maintenance and technology business management. The company plays a critical role in connecting employers with qualified candidates, thereby generating revenue through recruitment services.
How to land this job
Position your resume to highlight your leadership in incident management and your ability to coordinate cross-functional teams during major incidents, emphasizing your experience with ITIL practices and IT Service Management in large enterprise environments.
Focus on showcasing your communication skills, particularly your capacity to convey complex technical information clearly to both technical and business stakeholders, along with your proficiency in incident tracking tools like ServiceNow and Jira.
Apply through multiple platforms including Global Systems Search Inc’s official corporate site and LinkedIn to maximize your visibility and chances of landing this long-term contract role.
Connect with professionals in the incident management or IT service divisions at Global Systems Search Inc on LinkedIn; use ice breakers like asking about recent incident management challenges they faced or expressing interest in how their team handles crisis communication.
Optimize your resume for ATS by incorporating keywords from the job description such as 'incident management,' 'ITIL,' 'ServiceNow,' 'root cause analysis,' and 'cross-functional leadership' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identifying the best application channels, and finding relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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