Job summary
Job post source
This job is directly from CAE
Job overview
The IT Technologist I-EN at CAE supports end users by resolving hardware and software issues, installing applications, and maintaining technology to ensure operational efficiency in defense and security training environments.
Responsibilities and impact
The role involves troubleshooting hardware and software problems, setting up client systems, supporting remote users, documenting solutions in a ticketing system, liaising with vendors, and providing on-call support while maintaining system security and integrity.
Compensation and benefits
The job offers a comprehensive and competitive benefits package, work-life balance flexibility, a respectful and safe work environment, professional development, recognition, and advancement opportunities.
Experience and skills
Candidates need 1-3+ years of help desk or customer service experience, proficiency with Windows 11, Microsoft Office 365, Active Directory, Microsoft Teams, TCP/IP networking, strong communication skills, and eligibility for DoD Personal Security Clearance.
Career development
CAE promotes professional development and advancement opportunities, encouraging initiative and decision-making to help employees succeed and grow within the company.
Work environment and culture
CAE values empowerment, innovation, excellence, integrity, and teamwork, fostering a respectful, safe, and inclusive environment where employees are valued and encouraged to contribute.
Company information
CAE is a global leader in defense and security, civil aviation, and healthcare training solutions, focusing on digitally immersive technologies to enhance safety and readiness.
Job location and travel
The position is based in the USA, requiring U.S. citizenship due to government contract requirements, with a flexible schedule and potential overtime.
Application process
Applicants must submit their applications as instructed, with only qualified candidates contacted; accommodations are available for applicants with disabilities.
Unique job features
The role includes unique responsibilities such as supporting DoD security requirements, working in potentially hazardous environments, and providing critical support for military readiness training.
Company overview
CAE is a global leader in training for the civil aviation, defense, and healthcare sectors. They make money by providing simulation technologies and integrated training solutions to airlines, aircraft manufacturers, defense forces, and healthcare professionals. Founded in 1947, CAE has a rich history of innovation in flight simulation and training, and they continue to expand their offerings with cutting-edge digital and virtual training environments.
How to land this job
Tailor your resume to highlight your experience supporting end users with hardware and software troubleshooting, installations, and maintenance, emphasizing your proficiency with Microsoft Windows 11, Office 365, and Active Directory.
Focus on showcasing your ability to manage service desk ticketing systems, document troubleshooting steps, and maintain service level agreements, as these are critical responsibilities for the IT Technologist I role at CAE.
Apply through multiple platforms including CAE's official corporate careers site and LinkedIn to maximize your application visibility and ensure you don't miss any openings for this role.
Connect with current employees in CAE's Defense and Security division on LinkedIn to gain insights about the team and role; use ice breakers like commenting on CAE’s recent projects in defense technology or asking about their experience working with Microsoft Teams and network services.
Optimize your resume for ATS by incorporating keywords from the job description such as 'hardware/software troubleshooting,' 'Active Directory,' 'Microsoft Office 365,' 'service desk,' 'networking (DNS, DHCP, TCP/IP),' and 'customer service skills' to improve your chances of passing initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job boards to apply through, and find LinkedIn connections for networking, allowing you to focus your time on interview preparation and skill development.
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