Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Senior IT Support Analyst role involves overseeing IT support operations and providing high-quality technical support to VIPs and users, ensuring smooth business operations.
Responsibilities and impact
The role includes managing IT support requests, troubleshooting hardware/software etwork issues, leading escalation management, supporting IT infrastructure projects, and driving continuous improvement in IT support services.
Experience and skills
Requires a Bachelor's degree or equivalent experience, 5+ years in IT support with 1-2 years in leadership, proficiency in troubleshooting, knowledge of Microsoft products, IT ticketing systems, ITIL processes, and strong communication and leadership skills.
Work environment and culture
The role demands high professionalism, accountability, and customer service with a focus on mentoring and managing VIP expectations in a responsive and structured manner.
Job location and travel
The position is located in Dallas, Texas, with occasional travel to other offices and on-call support outside regular hours.
Unique job features
The job includes managing VIP support requests, acting as the main escalation point for Level 2 and 3 issues, and requires political acumen and availability for on-call support.
Company overview
Michael Aaron Staffing, LLC is a full-service staffing solutions company headquartered in Boca Raton, Florida. Specializing in the staffing and recruiting industry, the company provides tailored staffing services across various sectors. Founded in 2012, Michael Aaron Staffing operates as a for-profit entity and generates an estimated annual revenue of $4.3 million. The company is known for its comprehensive approach to matching candidates with suitable job opportunities, leveraging a robust database and personalized recruitment strategies to meet client needs.
How to land this job
Tailor your resume to emphasize your 5+ years of IT support experience, highlighting leadership roles and your ability to manage escalations and VIP support requests effectively at Michael Aaron Staffing, LLC.
Showcase your proficiency with troubleshooting hardware, software, and networking issues, along with your experience using IT ticketing systems and knowledge of ITIL processes, as these are key for the Senior IT Support Analyst role.
Apply through multiple platforms including Michael Aaron Staffing's corporate website and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with professionals in the IT support and management teams at Michael Aaron Staffing on LinkedIn; start conversations by referencing recent IT initiatives they’ve shared or asking about best practices for managing VIP support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT support operations,' 'escalation management,' 'ITIL,' 'VIP support,' and 'technical leadership' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to streamline your job search by automating tailored applications, applying through multiple channels, and identifying valuable LinkedIn contacts, allowing you to focus your energy on interview preparation and networking.
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