Job summary
Job post source
This job is directly from Level99 Entertainment
Job overview
The Hospitality Associate at Level99 Entertainment plays a key role in creating a fun and safe guest experience by engaging with guests and maintaining venue standards.
Responsibilities and impact
The role involves prioritizing guest experience through tours and safety enforcement, maintaining cleanliness and operations of the venue, providing friendly interactions, upholding brand standards, assisting with shift tasks and venue opening/closing, and ensuring guest safety.
Experience and skills
Candidates should have strong communication skills, be team players with positive attitudes, and embrace new technology; preferred experience includes 1+ year in guest/customer service, public speaking, or retail sales.
Work environment and culture
Level99 values a fun, energetic, and low-drama work environment with a focus on learning, attention to detail, and high energy personalities.
Company information
Level99 is a real-world gaming venue for adults featuring physical and mental challenges, a bar, and restaurant, with multiple locations and backing from Act III Holdings led by Panera founder Ron Shaich.
Job location and travel
Level99 has locations in Natick, MA, Providence, RI, and upcoming locations in Tysons, VA, West Hartford, CT, and Disney Springs, FL; flexible scheduling including nights, weekends, and holidays is required.
Unique job features
The job offers a unique opportunity to work in a creative entertainment venue combining physical and mental challenges with food and beverage services.
Company overview
Level99 Entertainment is an innovative entertainment company based in Massachusetts, specializing in creating immersive and interactive experiences. The company operates a large venue in Natick, MA, spanning over 48,000 square feet, which includes a Night Shift Brewing taproom and various custom games and challenges. Founded by Matthew DuPlessie, a Harvard Business School graduate, Level99 generates revenue through ticket sales, venue rentals, and event hosting. The company is known for its unique blend of entertainment and social experiences, making it a popular destination in the Greater Boston area.
How to land this job
Position your resume to highlight your enthusiasm for guest interaction and your ability to create a fun, welcoming atmosphere, as these are core to the Hospitality Associate role at Level99 Entertainment.
Emphasize your experience with customer service, teamwork, and maintaining a clean, safe environment, as well as any skills related to public speaking or performance, which align with the job responsibilities.
Apply through multiple platforms including Level99 Entertainment's official careers page, LinkedIn job listings, and other popular job boards to maximize your application visibility.
Connect with current Level99 Hospitality Associates or team leaders on LinkedIn, and use ice breakers like commenting on a recent Level99 event or asking about their favorite part of working at Level99 to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest experience,' 'safety,' 'team player,' 'cleanliness,' and 'public speaking' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple job posting locations, and identify relevant LinkedIn contacts to network with, saving you time and increasing your chances of landing an interview.
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