Job summary
Job post source
This job is directly from Graceland Management Services LLC
Job overview
The Payment Center Representative role involves interacting with rental customers to answer account questions and collect payments, playing a key role in customer service and payment processing.
Responsibilities and impact
The representative will handle inbound calls, communicate professionally with customers about rental accounts, process payments, discuss payment arrangements, interact with internal departments, and perform other management-assigned duties.
Experience and skills
Candidates should have a high school diploma or equivalent, excellent customer service skills (preferred), an outgoing personality, solid computer and multitasking skills, strong attention to detail, and the ability to work in a fast-paced payment center.
Job location and travel
Hours are from 8:00 a.m. to 4:30 p.m., with national-level inbound calls, implying a remote or centralized call center environment.
Company overview
Graceland Management Services LLC is a professional services firm specializing in providing tailored management solutions to businesses across various industries. The company generates revenue by offering services such as business consulting, operational management, and strategic planning to enhance organizational efficiency and growth. Established with a focus on delivering client-centric solutions, Graceland Management Services has built a reputation for its expertise in optimizing business processes and fostering sustainable success. Candidates should note its emphasis on innovation, adaptability, and a commitment to driving measurable results for its clients.
How to land this job
Tailor your resume to showcase your customer service experience, emphasizing your ability to communicate professionally and build connections with customers, as this is central to the Payment Center Representative role at Graceland Management Services LLC.
Highlight your skills in processing payments, managing multiple tasks simultaneously, and your attention to detail, aligning with the job's focus on payment processing and time management in a fast-paced environment.
Apply through multiple platforms including Graceland Management Services LLC's corporate website and LinkedIn to maximize your visibility and application reach for this position.
Connect with current employees in the payment or customer service divisions at Graceland on LinkedIn; start conversations by complimenting recent company initiatives or asking about the team culture to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'payment processing,' 'multi-tasking,' 'attention to detail,' and 'time management' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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