Job summary
Job post source
This job is directly from NTT DATA North America
Job overview
The Helpdesk Senior Associate role involves providing support for clinical applications in a call center environment, contributing to improved patient outcomes through efficient service.
Responsibilities and impact
Daily responsibilities include handling inbound service desk calls, resolving incidents related to clinical applications, tracking and documenting issues, and maintaining a quiet workspace for effective communication.
Compensation and benefits
The starting pay range for this remote role is $33,545 – $63,035, with actual compensation depending on factors like work location and experience.
Experience and skills
Candidates should have a minimum of 4 years of service desk experience, including 1 year of technical troubleshooting, with a high school diploma or equivalent required.
Work environment and culture
NTT DATA is committed to innovation and inclusivity, serving a diverse client base and fostering a forward-thinking work environment.
Company information
NTT DATA is a $30 billion global innovator in business and technology services, serving 75% of the Fortune Global 100 and investing heavily in R&D for digital transformation.
Job location and travel
The position is remote but is associated with the Fargo, North Dakota office, requiring shift flexibility and occasional travel.
Company overview
NTT DATA North America is a leading IT services provider offering consulting, application services, business process outsourcing, and cloud-based solutions. They generate revenue by delivering technology-driven business solutions to clients across various industries, including healthcare, finance, and public sector. The company is a subsidiary of NTT DATA Corporation, a global IT services giant headquartered in Japan, and has a rich history of growth through strategic acquisitions and innovation in digital transformation.
How to land this job
Position your resume to highlight your 4+ years of helpdesk experience, emphasizing your technical troubleshooting skills and familiarity with clinical applications such as Epic and Cerner.
Showcase your effective communication and interpersonal skills, as these are crucial for providing exceptional service in a call center environment.
Apply through multiple channels including NTT DATA's corporate site and LinkedIn to maximize your visibility and chances of landing an interview.
Connect with individuals in the Provider Clinical Service Desk division on LinkedIn, using ice breakers like discussing recent healthcare technology trends or asking about their experiences working at NTT DATA.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'service desk,' 'technical troubleshooting,' and 'call center environment' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can help you streamline your application process, ensuring your resume is tailored and submitted through the right channels, while also identifying potential networking opportunities.
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