Job summary
Job post source
This job is directly from SAS
Job overview
The Manager, Technical Support Engineering at SAS leads the Health Information Exchange Technical Support team, ensuring effective support and integration of SAS and third-party healthcare software to enhance customer satisfaction and operational efficiency.
Responsibilities and impact
The role involves managing technical support staff, overseeing issue resolution, coordinating with customers and internal teams, handling escalations, and promoting staff development to maintain high-quality support services.
Compensation and benefits
The position offers comprehensive medical, dental, vision plans, an onsite health care center, a leading 401k plan, generous paid time off including holidays and wellness breaks, volunteer time off, parental leave, unlimited sick days, and childcare benefits.
Experience and skills
Candidates must have a bachelor's degree in Computer Science, healthcare, or related fields, 5-7 years of experience in HIE or healthcare software support, knowledge of SAS and third-party healthcare systems, strong leadership, communication, and problem-solving skills; leadership experience is preferred.
Career development
The role encourages professional development through mentoring, training, and learning emerging technologies and SAS portfolio offerings to support career growth.
Work environment and culture
SAS promotes a diverse and inclusive culture valuing unique talents and teamwork, emphasizing flexibility, employee experience, and a welcoming environment.
Company information
SAS is a leader in data and AI software and services, a debt-free multi-billion-dollar company preparing for IPO, focused on transforming data into intelligence globally.
Team overview
The candidate will lead the NC HIE Technical Support, Participant Help Desk, and Production Support teams, collaborating with sales, delivery, and other internal divisions in a matrixed environment.
Job location and travel
The position is based in Cary, NC with a hybrid office policy and requires occasional travel as needed.
Unique job features
This role includes unique responsibilities such as managing after-hours support, strategic planning with leadership, and representing SAS at events, emphasizing a balance between technical expertise and customer advocacy.
Company overview
SAS, or Statistical Analysis System, is a global leader in analytics software and services, providing solutions for data management, advanced analytics, business intelligence, and predictive analytics. Founded in 1976, the company generates revenue through software licensing, maintenance fees, and consulting services. SAS has a rich history of innovation, being one of the first to develop comprehensive analytics software, and is renowned for its strong commitment to research and development, continually advancing its offerings to meet evolving market needs.
How to land this job
Position your resume to highlight leadership experience in managing technical support teams, especially within healthcare or Health Information Exchange (HIE) environments, emphasizing your ability to oversee complex technical support operations and production support staff.
Emphasize your knowledge of healthcare IT systems, interoperability standards like HL7 FHIR, and experience with third-party healthcare software such as Intersystems HealthShare, Mirth Connect, or similar tools, alongside familiarity with SAS products applied in healthcare.
Apply through multiple channels including the SAS corporate careers page, LinkedIn, and other job boards listing this position to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current SAS employees in the Technical Support or Health Information Exchange divisions; use ice breakers like asking about their experience working on NC HIE projects or how they navigate technical challenges in healthcare support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Health Information Exchange,' 'technical support management,' 'SAS products,' 'HL7 FHIR,' 'system integration,' and 'production support,' ensuring your resume passes automated screenings.
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