Great Lakes Water Authority

Applications Analyst-2-Enterprise Content Management

DETROIT, MIPosted 21 days ago

Job summary

  • Job post source

    This job is directly from Great Lakes Water Authority

  • Job overview

    The Applications Analyst-2-Enterprise Content Management at Great Lakes Water Authority supports and enhances ECM applications to ensure efficient content and service management.

  • Responsibilities and impact

    The role involves providing technical support for ECM and related applications, collaborating with business users to improve systems, leading testing and deployment of applications, documenting and resolving user issues, and delivering training.

  • Experience and skills

    Requires a Bachelor's degree or equivalent, 3-5 years ECM experience, and willingness to obtain certifications like Microsoft, ITIL, or PMP within two years; preferred skills include Microsoft 365, Power Platform, Teams, SharePoint, Adobe Creative Suite, Smartsheet, WordPress, and ITSM tools.

Company overview

Great Lakes Water Authority (GLWA) is a regional water and wastewater treatment service provider in Southeast Michigan. They supply clean drinking water to nearly 40% of Michigan’s population and manage wastewater treatment for over 3 million people. Established in 2016, GLWA was formed to ensure sustainable water services and infrastructure improvements. They generate revenue through water and sewer service charges to municipalities and industrial users. Key historical points include their separation from the Detroit Water and Sewerage Department and their ongoing efforts in infrastructure modernization and environmental stewardship.

How to land this job

  • Tailor your resume to emphasize your three or more years of experience with Enterprise Content Management (ECM) systems and highlight your proficiency with Microsoft 365/Office, Power Platform, Teams, SharePoint, Adobe Creative Suite, Smartsheet, WordPress, OnBase, and Cherwell.

  • Showcase your ability to provide technical support, troubleshoot issues, and collaborate with business users to improve ECM applications, including your experience with business process mapping, user acceptance testing, and Agile methodologies.

  • Apply through multiple channels such as the Great Lakes Water Authority corporate careers site, LinkedIn, and other job boards where the position is posted to maximize your application visibility.

  • Connect with current employees in the IT or ECM divisions at Great Lakes Water Authority on LinkedIn; break the ice by referencing recent ECM projects the company has undertaken, asking about their experience with Microsoft Power Platform, or expressing your enthusiasm for supporting water authority technology systems.

  • Optimize your resume for ATS by incorporating exact keywords from the job description like 'Enterprise Content Management,' 'Microsoft Power Platform,' 'IT Service Management,' 'user acceptance testing,' and 'Agile development,' ensuring your resume passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identifying all available application portals, and discovering relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.

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