Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as indicated by the contract nature and specific local hybrid work requirements.
Job overview
The End User Support/Help Desk role at SGS Technologie involves providing advanced hardware and software support to end users, ensuring smooth IT operations within the company.
Responsibilities and impact
The candidate will install, configure, troubleshoot, and resolve hardware and software issues, support end users both remotely and onsite, document activities, communicate technical information clearly, assist with software installations, and participate in projects and testing new product releases.
Experience and skills
Candidates should have a B.S. in Computer Science, MIS or related field with three years of experience or equivalent, preferably five years in help desk or technical support, and knowledge of Windows 7, Microsoft Office, hardware maintenance, virus removal, and network protocols.
Work environment and culture
The role requires local candidates to work a hybrid onsite model with a minimum of 11 days per month onsite, emphasizing a structured and policy-enforced work environment.
Job location and travel
The position is located in St. Pete, Tampa Bay area, requiring hybrid work with two days per week onsite and no full remote option.
Unique job features
The job is contract-based with strict onsite attendance policies and involves using tools like ServiceNow, GoToAssist, and proprietary software for end user support.
Company overview
SGS Technologie is a leading IT services and consulting firm specializing in software development, web design, mobile app development, and IT staffing solutions. They generate revenue by providing tailored technology solutions to businesses across various industries, enhancing their operational efficiency and digital presence. Founded in 2003 and headquartered in Jacksonville, Florida, SGS Technologie has built a reputation for delivering high-quality, innovative services, and maintaining long-term client relationships. Their commitment to excellence and customer satisfaction has positioned them as a trusted partner in the tech industry.
How to land this job
Tailor your resume to emphasize your expertise in End User Support technologies such as ServiceNow, GoToAssist, VPN solutions like F5 and Global Protect, Office 365, and hardware troubleshooting, aligning closely with SGS Technologie's requirements.
Highlight your experience with hybrid work environments and your ability to support both on-domain and off-domain users, stressing your skills in hardware break-fix, PC setups, and software installations, which are central to this role.
Apply through multiple channels including SGS Technologie's official corporate careers page and LinkedIn to maximize your exposure and ensure your application reaches the right hiring managers.
Connect with current employees in the IT support or End User Support divisions at SGS Technologie on LinkedIn; initiate conversations by referencing the hybrid work model or asking about their experience with the proprietary software mentioned in the job description to break the ice.
Optimize your resume for ATS by incorporating keywords such as 'ServiceNow,' 'GoToAssist,' 'VPN F5,' 'Global Protect,' 'Office 365,' 'hardware troubleshooting,' 'software installation,' and 'end-user support' to improve your chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate and personalize your applications, manage multiple submission platforms, and identify relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.