Job summary
Job post source
This job is directly from Beyond
Job overview
The Senior Manager, Customer Success at Beyond will lead a team focused on retaining and growing relationships with high-value North American customers, ensuring their success within the Short Term Rentals industry.
Responsibilities and impact
Responsibilities include building and leading a Customer Success team, managing renewals and upsell opportunities, handling client escalations, coaching team members, and ensuring a positive customer experience.
Compensation and benefits
Beyond offers benefits such as stock options, unlimited PTO, and private health insurance.
Experience and skills
Candidates should have 3-5 years in Customer Success, with at least 3 years managing a team, strong communication skills, and a data-driven approach.
Career development
The role offers opportunities for professional growth through leadership development and engagement with executive team members during the interview process.
Work environment and culture
Beyond values diversity, teamwork, and trust, fostering a supportive environment where employees can share their authentic selves.
Company information
Beyond is a venture-backed leader in the Short Term Rentals sector, known for its innovative Revenue Management System and commitment to employee satisfaction.
Team overview
The Customer Success team is focused on high-value clients and is expected to be high-performing, with a strong emphasis on coaching and development.
Application process
The application process includes a review by the hiring team, followed by interviews with various members of the management team, including the CEO.
Unique job features
The role emphasizes a collaborative and agile work environment, with a focus on data-driven decision-making and customer engagement.
Company overview
Beyond, Inc. is a technology company specializing in artificial intelligence and machine learning solutions for various industries, including healthcare, finance, and retail. They generate revenue through software licensing, subscription services, and consulting fees. Founded in 2010, Beyond, Inc. has rapidly grown, securing significant partnerships and investments that have bolstered its market presence. Key milestones include the launch of their flagship AI platform in 2015 and a successful IPO in 2018.
How to land this job
Position your resume to highlight your leadership experience in Customer Success, especially in managing teams and driving customer renewals and upsells, as this is critical for the Senior Manager role at Beyond.
Emphasize your ability to manage client escalations and contract negotiations, showcasing your experience in maintaining positive client relationships and engagement.
Highlight your data-driven decision-making skills and how you leverage analytics to inform strategy, as this aligns with Beyond's focus on performance and customer success.
Apply through multiple channels including Beyond's corporate site and LinkedIn to broaden your chances of being noticed for this role.
Connect with professionals in the Customer Success division at Beyond on LinkedIn to gain insights about the position; you might mention your admiration for Beyond's growth in the Short Term Rentals space or inquire about their team culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Customer Success', 'team management', 'data-driven', and 'collaborative' to ensure it passes initial screenings.
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