Job summary
Job post source
This job is directly from Nutmeg State Financial Credit Union
Job overview
The Member Experience Specialist I at Nutmeg State Financial Credit Union handles incoming member calls, authenticates members, and provides excellent service to enhance member experience.
Responsibilities and impact
The role involves answering calls, authenticating members, handling basic transactions, routing calls, supporting branch teams, and meeting contact center productivity and quality goals.
Experience and skills
Requires at least 1 year in sales/customer service, preferably in financial institutions, with strong communication, multitasking, and technical aptitude skills.
Company information
Nutmeg State Financial Credit Union is a financial institution focused on member service and operational efficiency.
Job location and travel
The job requires travel between Connecticut branch locations up to 120 days per year and involves standing or sitting for extended periods.
Unique job features
The position emphasizes high-quality member interaction, multitasking in a fast-paced contact center, and adherence to regulatory standards like the Bank Secrecy Act.
Company overview
Nutmeg State Financial Credit Union is a member-owned, not-for-profit financial institution headquartered in Connecticut, offering a wide range of banking services such as savings accounts, loans, mortgages, and investment options. Established in 1936, it operates with a mission to provide personalized financial solutions and community-focused services, generating revenue primarily through interest on loans and fees for financial products. The credit union emphasizes innovation, including digital banking tools, and has a strong history of supporting local communities through financial education and outreach programs. Candidates should note its commitment to member satisfaction and technological advancements in the financial sector.
How to land this job
Tailor your resume to highlight your customer service and sales experience, especially in fast-paced or financial environments, to align with Nutmeg State Financial Credit Union's Member Experience Specialist I role.
Emphasize your communication skills, technical aptitude, and ability to multitask efficiently, as these are critical for handling incoming calls, authenticating members, and providing accurate information.
Apply through multiple channels such as Nutmeg State Financial Credit Union's corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current employees in the contact center or member services division at Nutmeg State Financial Credit Union on LinkedIn; start conversations by complimenting their recent posts about member service excellence or asking about their experience working in a contact center environment.
Optimize your resume for ATS by incorporating keywords from the job description like 'member service,' 'call authentication,' 'multitasking,' 'contact center,' and 'financial products,' ensuring it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn connections to network with, freeing you to focus on preparing for interviews and other job search activities.
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