Job summary
Job post source
This job is directly from Harvard Partners, LLP
Job overview
The Vice President of End User Services will lead the End User Services and Infrastructure team, ensuring effective technical support and service delivery across global offices.
Responsibilities and impact
The role involves managing the Service Desk, overseeing incident management, driving service improvements, and mentoring teams while ensuring compliance with SLAs.
Experience and skills
Candidates should have strong technical knowledge, experience with Office 365 and related technologies, and a minimum of a Bachelor’s degree is preferred.
Company information
Harvard Partners, LLP specializes in providing IT solutions and services, focusing on user-centric support and service management.
Team overview
The team consists of internal and external resources providing 24X7 support to end users across multiple regions.
Company overview
Harvard Partners, LLP is a management consulting firm specializing in IT strategy, digital transformation, and operational efficiency. They generate revenue by providing expert advisory services to businesses seeking to enhance their technological infrastructure and streamline operations. Founded by industry veterans, the firm has a history of delivering tailored solutions that drive measurable results for clients across various sectors. Their commitment to innovation and client success has established them as a trusted partner in the consulting industry.
How to land this job
Tailor your resume to highlight your extensive experience in managing end user services, overseeing service desk operations, and leading user-centric teams, as these are key responsibilities for the Vice President role at Harvard Partners, LLP.
Emphasize your proficiency with ITIL practices, particularly in incident management and continuous service improvement, as well as your technical knowledge of tools like Office 365, SharePoint Online, and Microsoft Teams, which are preferred for this position.
Apply through multiple channels, including Harvard Partners' corporate site and LinkedIn, to maximize your visibility and chances of landing the role.
Connect with professionals in the IT division at Harvard Partners, LLP on LinkedIn to inquire about the position; potential ice breakers could include discussing recent technology initiatives or expressing interest in their approach to user experience.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'service management', 'incident management', and 'end user support', which will help your application stand out during initial screenings.
Managing a focused job search is crucial; Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored, and helping you identify the best channels and connections for networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.