Job summary
Job post source
This job is directly from Endeavors
Job overview
The Help Desk Support role at Endeavors involves providing technical support and managing IT assets to enhance user productivity and organizational efficiency.
Responsibilities and impact
The candidate will provide frontline technical support, document incidents, escalate complex issues, manage IT asset inventory, conduct audits, coordinate with vendors, assist in setup of devices, generate reports, ensure secure disposal of equipment, and comply with IT standards and funding requirements.
Experience and skills
Requires 1-3 years of IT helpdesk or asset management experience, strong knowledge of Windows/macOS, Microsoft 365, Active Directory, network troubleshooting, asset management software, and excellent communication skills; certifications like CompTIA A+, ITIL Foundation, or MCP are preferred.
Work environment and culture
Endeavors promotes a discrimination-free work environment with reasonable accommodations for disabilities and religious beliefs.
Job location and travel
The role requires travel to various locations and daily use of a vehicle with a valid driver's license and clean record.
Company overview
Endeavors is a nonprofit organization dedicated to providing comprehensive services to vulnerable populations, including veterans, individuals with disabilities, and those experiencing homelessness. They generate revenue through government contracts, grants, and private donations, allowing them to offer a wide range of programs such as supportive housing, mental health services, and disaster relief. Founded in 1969, Endeavors has a long history of community service and has grown significantly, expanding its reach and impact across multiple states.
How to land this job
Tailor your resume to emphasize your hands-on experience troubleshooting hardware, software, and network issues, highlighting familiarity with Windows, macOS, Microsoft 365, and network protocols like TCP/IP and DNS.
Highlight your proficiency with IT asset management software such as ServiceNow, Lansweeper, or Zendesk, and your ability to maintain accurate asset records and conduct audits in compliance with organizational and funding requirements.
Apply through multiple platforms including Endeavors’ corporate careers page and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring teams.
Connect with IT support and asset management professionals at Endeavors on LinkedIn, using ice breakers like commenting on recent technology initiatives they are involved with or asking about their experience with asset lifecycle management at Endeavors.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'IT asset management,' 'ticketing system,' 'network troubleshooting,' and 'customer service' to pass automated resume screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking effectively.
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