Job summary
Job post source
This job is directly from Cabinetworks Group
Job overview
The Customer Care Specialist role at Cabinetworks Group involves delivering exceptional customer service and managing orders to support the company's position as the largest exclusive kitchen cabinet manufacturer in the U.S.
Responsibilities and impact
The specialist will handle customer interactions via phone, email, and chat, manage order processes ensuring accuracy and timeliness, provide product consultation, and coordinate with designers, installers, and customers to ensure smooth operations.
Compensation and benefits
The position offers pay starting at $20.00 per hour, 401(k) matching, comprehensive health coverage including dental and vision, paid time off, holidays, and professional growth opportunities through training and development programs.
Experience and skills
Candidates need a high school diploma with 1-2 years of customer support experience; an Associate's or Bachelor's degree is a plus.
Career development
The company provides immersive training, ongoing chances for advancement, and on-the-job development programs to support career growth.
Work environment and culture
Cabinetworks Group values a collaborative culture with a supportive team environment, emphasizing work-life balance and equal opportunity employment.
Company information
Cabinetworks Group is the largest exclusive kitchen cabinet manufacturer in the U.S., known for innovation and a strong team-oriented environment.
Job location and travel
The job is onsite in Middlefield, OH, with an 8-hour day shift and 40-50 hours per week.
Unique job features
The role features diverse daily tasks including customer interactions and order management, with a focus on innovation and teamwork within the kitchen manufacturing industry.
Company overview
Cabinetworks Group is a leading manufacturer of kitchen and bath cabinetry in the United States, offering a wide range of products under various brands such as KraftMaid, Merillat, and Medallion. They generate revenue by selling their cabinetry solutions through multiple channels, including home improvement retailers, kitchen and bath dealers, and directly to builders and remodelers. Formed in 2021 through the merger of ACProducts, Inc. and Masco Cabinetry, the company has a rich history of innovation and quality craftsmanship, positioning itself as a key player in the home improvement industry.
How to land this job
Position your resume to highlight your customer support experience, emphasizing your ability to thrive in fast-paced, team-oriented environments and deliver exceptional service, as Cabinetworks Group values passion and creativity in their Customer Care Specialists.
Focus on showcasing skills in customer interaction across multiple channels (phone, email, chat), order management, product consultation, and collaboration with internal and external stakeholders, reflecting the diverse daily tasks described in the job post.
Apply through multiple channels including Cabinetworks Group's corporate careers page and LinkedIn to maximize your chances of being noticed for this role.
Connect on LinkedIn with current employees in the customer service or operations teams at Cabinetworks Group; use ice breakers like commenting on their team culture or asking about their experience with the company’s training programs to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as ‘customer support,’ ‘order management,’ ‘product consultation,’ ‘team collaboration,’ and ‘customer advocacy’ to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with the right keywords, and identify relevant LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and follow-ups.
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