Job summary
Job post source
This job is directly from The Aaron's Company, Inc.
Job overview
The Customer Accounts Advisor at Aaron's plays a key role in driving payment collections and lease renewals by building strong customer relationships and ensuring satisfaction with leased products.
Responsibilities and impact
The advisor manages customer accounts, contacts customers for lease renewals via phone and visits, promotes timely payments, supports revenue goals, assists with returns and deliveries, maintains vehicle and merchandise quality, and supports the sales team as needed.
Compensation and benefits
The position offers an hourly wage of $12.75 to $13.50 plus performance-based incentives, with benefits including Sundays off, employee assistance and purchase programs, tuition reimbursement, 401(k) with matching, paid time off, insurance coverage, paid parental leave, and Pay on Demand.
Experience and skills
Candidates should be at least 21 years old with a valid driver's license and meet DOT requirements, have two years of retail or customer service experience preferred, possess excellent communication and multitasking skills, and be able to lift up to 50 lbs unassisted.
Career development
Aaron's provides outstanding career training, competitive incentives, and excellent advancement opportunities within a supportive team environment.
Work environment and culture
Aaron's fosters a team-oriented, high-energy, recognition-based environment focused on making a positive difference in customers' lives and values diversity and inclusion.
Company information
Aaron's is a leader in sales and lease-to-own retail across the US and Canada, specializing in furniture, electronics, and home appliances, with a commitment to positively impacting customers and employees.
Job location and travel
The job involves working in-store and making home visits within the US or Canada, with work hours varying from 8 am to 9 pm and requirements to operate company vehicles safely.
Unique job features
The role uniquely combines customer service with operational duties like vehicle maintenance and merchandise quality assurance, offering a blend of face-to-face and remote customer interactions.
Company overview
The Aaron's Company, Inc. specializes in lease-to-own retailing, offering furniture, electronics, appliances, and computers to consumers who may not have access to traditional credit. They generate revenue through leasing agreements, service fees, and retail sales. Founded in 1955, Aaron's has grown significantly, expanding its footprint across the United States and Canada. Key historical milestones include its public listing in 1982 and the spin-off of its Progressive Leasing segment in 2020, which allowed the company to focus on its core business.
How to land this job
Position your resume to highlight your customer service and retail experience, emphasizing your ability to build relationships and handle difficult conversations with empathy and professionalism at The Aaron's Company, Inc.
Focus on showcasing your multitasking, organizational, negotiation, and persuasion skills, as well as your proficiency in maintaining accurate customer account information and driving lease agreement renewals.
Apply through multiple channels including The Aaron's Company, Inc. corporate careers page, LinkedIn, and other job boards to maximize your chances of being noticed for the Customer Accounts Advisor role.
Connect with current employees in customer service or sales divisions at Aaron’s on LinkedIn; use ice breakers like commenting on their commitment to customer satisfaction or asking about day-to-day challenges in the role to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer accounts management,' 'lease agreement renewals,' 'payment collections,' 'customer satisfaction,' and 'proficient computer skills' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and discover LinkedIn contacts to network with, allowing you to focus your energy on interview preparation and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.