Ovation Healthcare

Desktop Field Technician III (Hybrid - Greensboro, NC)

GREENSBORO, NCPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Ovation Healthcare

  • Job overview

    The Desktop Field Technician III at Ovation Healthcare is responsible for designing, implementing, and maintaining desktop infrastructure solutions to ensure effective functionality and security, supporting independent healthcare providers.

  • Responsibilities and impact

    The role involves troubleshooting and resolving complex desktop issues, managing desktop technologies setup and relocation, maintaining desktop management services, supporting hardware and software installation and maintenance, managing user accounts and permissions, collaborating on security measures, and deploying new technologies.

  • Experience and skills

    Requires a high school diploma and at least 3 years of experience in desktop support or related technical roles, with skills in troubleshooting, system updates, security protocols, and user support.

  • Work environment and culture

    Ovation Healthcare values professionalism, teamwork, trust, respect, and customer-focused behavior in a collegial atmosphere.

  • Company information

    Ovation Healthcare has over 40 years of experience supporting independent community healthcare providers with tech-enabled shared services to strengthen rural healthcare organizations.

  • Job location and travel

    The position is hybrid based in Greensboro, NC, offering a mix of onsite and remote work.

Company overview

Ovation Healthcare is a leading provider of healthcare management and consulting services, specializing in operational efficiency, financial performance, and clinical excellence for hospitals and health systems. They generate revenue through a combination of consulting fees, management contracts, and performance-based incentives. Founded in 1976, the company has a long history of partnering with healthcare organizations to improve patient outcomes and streamline operations. Their innovative solutions and strategic guidance have made them a trusted name in the healthcare industry.

How to land this job

  • Tailor your resume to emphasize your expertise in troubleshooting complex desktop issues, managing desktop infrastructure, and maintaining security protocols, as these are central to the Desktop Field Technician III role at Ovation Healthcare.

  • Highlight your experience with desktop hardware and software installation, configuration, and routine maintenance tasks such as system updates and patch management to align with the job's essential functions.

  • Apply through multiple channels including Ovation Healthcare's corporate website and LinkedIn to maximize your application visibility and increase your chances of being noticed.

  • Connect with IT and operations professionals within Ovation Healthcare on LinkedIn; when reaching out, use ice breakers like commenting on their recent posts about healthcare technology or asking about their experience working on desktop support in rural health systems.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop infrastructure,' 'troubleshooting,' 'security protocols,' 'software distribution,' and 'user onboarding/offboarding' to ensure it passes automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application portals, and find relevant Ovation Healthcare contacts on LinkedIn, allowing you to focus more on preparing for interviews and networking.

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